Product Manager & Project Manager & Scrum Master

Kandidát je zkušený projektový manažer s osmiletou praxí v oboru. Dříve pracovala jako vedoucí týmu a Scrum master. Na svém kontě má mnoho úspěchů, dokázala transformovat projekt do agilního prostředí, dokázala enormně zvýšit dodávky produktů, snížit náklady. Podílela se také na úspěšné migraci dat. Komunikace v anglicky mluvícím týmu pro ni není žádný problém. Ovládá němčinu a švédštinu, ale potřebovala by si obě jazykové znalosti oprášit. Preferovaný obor práce nemá, ale ráda by se vyhnula hazardu. Jako vyšší manažerka měla na starosti organizaci call centra, kde pod ní pracovalo 150 lidí. Přímo řídila 24 lidí.

2012 - current: Project Manager, Consultant - Responsible for project management, process improvement, business development, and achieving goals of costs, revenues, efficiency, and customer satisfaction. Utilized an agile approach and designed, implemented, measured, and improved processes for IT solutions and cost/revenue improvement. Communicated with different levels of management and stakeholders.

2005 - 2011: Senior Manager - Managed sales and customer service teams, owned projects and processes, and developed outsourcing campaigns. Responsible for strategy and goals.

2003 - 2004: Team Manager - Managed technical support teams and communicated with customers.

1997 - 2003: Head of Department/Product Manager - Developed strategies and managed product portfolios.

Education: Holds professional certificates in Prince2, Scrum Master, 6sigma Champion, and Business Process Management & Improvement. Also received training in various soft skills. Completed university studies in electronics, marketing & management, and pedagogic.

Other Skills: Fluent in English, German, and Swedish. Proficient in MS Office, process mapping Visio, and project management software. Holds a B2 driving license.

Motivation: Seeking a new long-term opportunity in project management, process improvement, or customer experience development. Interested in challenging tasks that allow for personal and professional growth within a larger team.

Project Roles:

• Purchase of Customer Portfolio: Implemented a new customer portfolio as a new income source. Managed project costs, set up servicing, sales, and communication approach, and set up IT systems and data migration. Kept project budget and achieved a portfolio churn under 10%.

• Sales Channel Redesign: Changed the sales channel performance from loss to profit. Increased customer value, decreased costs for leads, and implemented process and IT system changes for increased efficiency. Utilized an agile project approach and achieved CV increase, cost decrease, and fraud decrease.

• Implementation of Project Management into Organization Processes: Improved reaction to market demands, service delivery, and new customer implementation. Made data-driven decisions and improved customer satisfaction, loyalty, and recurrent orders.

• Differentiated Customer Care: Increased competitiveness through guaranteed customer request solving time. Implemented customer value-driven sales and care, and made process and IT system changes for increased sales and decreased costs.

• Call Center Transformation: Transformed the call center to improve customer service and communication. Implemented process and IT system changes for better communication and information usage.