Project Manager

Kandidát je projektový manažer s tříletou praxí. V oblasti IT a telekomunikací pracuje více než 7 let. Začala si hledat práci, protože jí končí mateřská dovolená, ale společnost, ve které pracovala, ukončila činnost. Před mateřskou dovolenou pracovala jako koordinátorka projektů, takže nepůsobila jako vedoucí projektový manažer, ale jako pravá ruka projektového manažera. Předtím měla zkušenosti jako manažerka dodávky služeb, kde dělala podobné věci jako koordinátorka projektů. Hovoří plynně anglicky, ovládá také češtinu, ale necítí se v ní dobře a raději komunikuje v angličtině. Při práci projektové manažerky vedla velké týmy, které se pohybovaly po celém světě. Má zkušenosti z oblasti IT, telekomunikací a marketingu, ale nemá preferované odvětví, ve kterém by chtěla v budoucnu pracovat. Je rychlá a ráda se učí novým věcem

April 2017 - August 2019: Project Manager

• Led and supported project planning, scheduling, monitoring, and reporting activities for various projects.
• Managed project requirements, scope, and change management issues.
• Tracked project progress on a daily basis and ensured key milestones were met.
• Led virtual project teams and coordinated activities between clients, sales account teams, and internal groups.
• Hosted and attended virtual team meetings with clients and internal groups.
• Provided clients with frequent project progress reports and presented project dashboard reports to internal management.

March 2015 - March 2017: Client Services Representative

• Assessed requests for quotation, information, customer orders, and shipments.
• Managed customer accounts and resolved service or billing complaints.
• Completed contract forms and performed activities such as merchandise exchanges, refunds, and bill adjustments.

March 2014 - February 2015: Customer Service Coordinator

• Acted as the focal point for all aspects of the service.
• Managed incidents and ensured contracted service levels were achieved.
• Guaranteed customer satisfaction and the quality of the delivered service.
• Built strong working relationships with clients.

February 2012 - February 2014: Mainframe Operator and Backup Dispatcher

• Monitored system operations, solved problems, and managed batch processes.
• Covered daily workload as a backup dispatcher and processed notifications and changes.

January 2009 - June 2009: Marketing Executive

• Identified opportunities for sales process improvement.
• Built offers, business strategies, and actively participated in sales.
• Contributed to creating and maintaining pre-sale materials.
• Built and maintained effective customer relationships.

July 2007 - January 2009: Marketing Coordinator

• Monitored and pursued tender opportunities.
• Ensured bids adhered to branding guidelines and were submitted on time.
• Identified and communicated business cases to maximize contract value.
• Researched accounts, identified key players, and generated interest.

August 2005 - September 2006: Marketing Executive

• Researched organizations and individuals to identify new leads and markets.
• Prepared quotes and proposals for pipeline leads.
• Organized events, exhibitions, and promotional activities.
• Executed marketing plans according to project timelines.

August - November 2002: Marketing Assistant

• Assisted with daily administrative tasks and supported marketing executives.
• Conducted market research and analyzed consumer reports.

Education:

• January 2014: IBM Service Management University - Internal service management training.
• November 2003: International Centre of Professional Studies - Diploma in proficiency in English language and literature.
• August 2002: National University of Economic and Management - Advanced technical diploma in marketing.