Analyst

Kandidát je zkušený analytik, který v této oblasti pracuje přibližně 5,5 roku. V práci měl přestávku, protože navštěvoval kurzy a dostavoval dům. V současné době analyzuje potřeby klientů, spolupracuje s interními i externími zákazníky na testech kvality. S angličtinou nemá problém, ale momentálně ji aktivně nepoužívá. V práci měl možnost zaškolit několik kolegů, také měl možnost vést tým lidí.

11/2019 - Now: IT Business Analyst

• Analyzing customer needs, mapping current application and process, and processing input and output data.
• Defining customer needs, designing solutions and processes, and defining outputs.
• Testing and implementing output, collaborating with internal customers during quality tests.
• Creating documentation for reports, including control reports, row data reports, and PowerBI reports.
• Searching and designing automation for manual processes, testing and documenting automation.
• Analyzing feasibility and designing solutions for the core system, making small changes as the system administrator.
• Working on projects such as HP report automation, attendance application, marketing contact CRM, and forecast application.

8/2017 - 12/2018: Business System Analyst

• Analyzing customer needs, mapping manual processes, and processing input and output data.
• Collaborating on process design based on customer needs.
• Defining data, structure, and scope for new automation processes.
• Participating in the creation of stories and tasks using the Scrum methodology.
• Cooperating with developers on process design and approval.
• Collaborating with customers during quality tests and implementation.

9/2014 - 2/2016: Process - Application Analyst

• Analyzing business and operation requirements, designing process flow software.
• Optimizing business and operation activities and financial product cycle.
• Creating process maps, procedures, and documentation for software development.
• Creating user guides for new applications and features.
• Testing and implementing new or changed applications and processes.
• Providing consultations and training for internal employees.
• Managing call center software, internal CRM, and CRM for distribution channels.
• Communicating with external IT services provider.

12/2009 - 5/2013: Development Manager

• Responsible for company development and expansion, acquiring new partners in the education field.
• Handling crisis management, optimization, budget control, and material resources control.
• Monitoring performance plans and employee work responsibility.
• Designing and implementing rules and streamlining processes.