Analyst

Matthew je senior s 16 lety praxe. Na svém současném projektu působí jako obchodní analytik, kde je zodpovědný za shromažďování, zaznamenávání a sledování požadavků v souladu se standardními dokumentačními postupy, přípravu školicích materiálů a školení uživatelů, vedení projektů a iniciativ souvisejících s vývojem a integrací platformy v rámci stávajících i nových služeb, koordinátor a školitel nových funkcí Salesforce, hlavní kontaktní osoba pro obchod s ohledem na nové a stávající funkce Salesforce. Má velmi dobrou úroveň angličtiny, žádnou preferovanou oblast práce a má zájem o krátkodobé i dlouhodobé projekty.

Technologie.

Senior Business Analyst

• Responsible for understanding business needs and aligning them with the global CRM platform roadmap.
• Gather and track requirements in line with common documentation practices.
• Prepare training materials and provide user training.
• Lead projects and initiatives related to platform evolution and integration.
• Act as the primary contact for the business regarding Salesforce functionalities.

Senior Business Analyst/Product Manager

• Act as the Veeva Salesforce Automation product owner for the EU-CAN region.
• Lead business analysis for migration of custom country CRM to Veeva in multiple regions.
• Coordinate functional and technical teams during the change.
• Responsible for SFA platform evolution and consolidation of business objectives.
• Act as the main point of contact for business changes and Veeva training.

Senior CRM Consultant

• Provide support and maintenance for Siebel CRM system.
• Manage projects and lead teams.
• Provide technical support and consultation services.
• Responsible for SLA fulfillment.
• Lead the project to replace the existing CRM system with Siebel 8.1.x solution.

Senior Consultant

• Act as a customer-facing functional and technical consultant for DHL Express CRM.
• Coordinate development and deployment projects.
• Conduct business analysis and feasibility studies.
• Provide application support and deployment services.
• Lead and perform Siebel CRM upgrades and provide global application support.

Analyst - Technical consulting

• Provide analysis and documentation of capabilities, processes, roles, and technologies.
• Develop and test custom solutions for CRM and other applications.
• Perform functional design activities and technology architecture and infrastructure design.
• Participate in customer-supplier meetings and review sessions.
• Support testing activities.