Analyst & IT Analyst

Kandidát pracuje jako analytik již 4 roky. Zabývá se především business analýzou, ale provádí i IT analýzy. V současné době dokončuje projekt, v rámci kterého vyvinul rozsáhlou finanční aplikaci pro 8 000 uživatelů ve všech časových pásmech. Řešení začal vytvářet od nuly, protože původní řešení nevyhovovalo. Kandidát se zabýval architekturou projektu a související analýzou. Měl na starosti schůzky s dev. týmem, úpravy v řešení, stanovoval milníky a opravoval specifikace na základě testování. Na své pozici také pracoval s UML. Do budoucna chce své dovednosti dále rozvíjet, a přestože se specializuje především na finance, nebojí se ani dalších oblastí. Jeho angličtina je na velmi dobré úrovni a komunikuje s ní na denní bázi.

Senior IT Business Analyst (September 2018 - Ongoing)

• Responsible for managing the company's document platform and invoice database solution, including maintenance, updates, and testing.
• Analyzing business requirements and continuously improving processes based on customer needs.
• Leading meetings with development teams and overseeing the application lifecycle.
• Gathering feedback from users, addressing internal tickets and incidents, and reporting back to the customer.

Service Desk Agent, CEE Lotus Notes Administrator (2016 - 2018)

• Provided tier 2 support for service desk agents and users in 29 countries.
• Managed multiple financial applications, including user requirements and updates.
• Regularly communicated with management and vendors/developers.
• Provided tier 1 customer support for applications and hardware.

DocAlpha Platform migration (Recent Project)

• Led the migration of the company's OCR platform from vendor's servers to the cloud.
• Collaborated with management and IT teams to understand requirements and options.
• Designed and implemented new architecture, migrated company data and user accounts, and conducted testing and reporting.

DocAlpha 6.0 Update (Recent Project)

• Worked with management teams and external developers to gather and analyze business requirements.
• Communicated regularly with the development team to track progress and test new builds.
• Deployed the final release, organized testing sessions, and provided reporting.

Service Technician (2014 - 2016)

• Provided tier 1 support for clients and serviced laptops, desktop computers, and iOS mobile devices.
• Installed and serviced multimedia panels in shopping malls and structured wiring networks based on project documentation.

Service Technician (2011 - 2014)

• Repaired Apple portable devices and computers, provided tier 1 customer support, and managed communication with distributors.
• Handled goods inventory management.

Retail Associate (2010 - 2011)

• Supported HP and DELL laptops and desktops, addressing issues related to Windows XP, Windows 7, and hardware for consumers.