IT Manager & Product Manager & Product Owner

Uchazeč je aplikační manažer IT s dvouletou praxí v oblasti obchodu. V současné době pracuje 1,5 roku jako Scrum Master a v minulosti zastávala také pozice International Bid Manager, Pricing Portal Support Expert, Escalation Manager, Customer Service Assistant/Specialist a Customer Relations Agent. Mezi její pracovní povinnosti patřilo organizování časového a prostorového harmonogramu vývojových týmů, řešení případných problémů, vytváření bezpečného pracovního prostředí, řízení akcí, finančních zdrojů, prodeje a služeb, toku informací nebo organizace v rámci nabídkové strategie. V agilním prostředí pracuje přibližně 4 roky a v mezinárodních týmech přibližně od roku 2006. V současné době vede tým 6 a 10 lidí. Hovoří plynně anglicky a polsky.

Scrum Master (February 2017 - June 2018): Facilitated and advocated for Agile methodology within a product-centric organization. Coordinated and supported two development teams, ensuring comprehension of product stories and improving team performance. Removed impediments and coached teams on problem-solving. Supported Product Owners and teams in achieving higher levels of scrum maturity.

IT Application Manager (April 2021 - March 2021): Oversaw team readiness and application performance in daily operations. Managed system upgrades and resolved issues. Monitored team performance and provided coaching. Ensured timely communication during downtime. Managed 3rd party vendors and contractors. Provided support and leadership to maximize team performance.

International Bid Manager (March 2019 - March 2021): Managed information flow and coordination for Request for Proposals. Updated country information and ensured alignment with bid strategy. Contributed to knowledge sharing and alliance reports.

Analyst - Pricing Portal Support Expert (December 2014 - January 2017): Provided daily support for international users of Pricing Portal. Managed tickets and collaborated with development team for issue resolution. Assisted in testing and communication with users.

Escalation Manager for CEEMEA (December 2012 - November 2014): Served as central point of contact for complaint resolution. Managed information flow between teams and stakeholders. Investigated issues, negotiated commitments, and coordinated resolution efforts. Escalated major obstacles as needed.

Customer Service Assistant for Indirect Sales (June 2011 - May 2012): Created and provided business support for indirect sales.