Business Analyst & Consultant & Product Owner

Zkušený Service Desk Architect se zkušenostmi s nástroji Atlassian, jako jsou Jira, Confluence a Jira Service Management. Zkušenosti s poskytováním řešení pro nástroje Service Desk pro změny a vytváření CMDB v prostředcích Jira. Zběhlý v obchodní analýze, procesech ITIL a tvorbě technické dokumentace. Silné zázemí v oblasti BPMN, projektového řízení a realizace projektů ITSM.

Service Desk Architect September 2023 - Present

• Providing solutions for changing service desk tools in the organization using Atlassian tools.
• Installing Data center instances of Jira and Confluence on multiple server nodes.
• Building CMDB in Jira assets and integrating with external tools like Splunk.
• Analyzing processes in old Service desk tool and defining new structures.
• Communicating with key stakeholders to gather information and document processes.
• Applying ITIL processes for change and request management.
• Creating technical documentation and knowledge base for Atlassian tools.
• Designing permission policies in Jira, Jira assets, and Confluence with Azure Entra JIT provisioning.

Atlassian Consultant and Technical/Business Analyst January 2020 - October 2023

• Providing solutions for business problems using Atlassian tools.
• Conducting business analysis for process optimization and automation.
• Cooperating on process mapping and solving problematic areas.
• Applying ITIL processes for incident, change, and request management.
• Providing project-oriented technical support for Atlassian products.
• Creating technical documentation and knowledge base for Atlassian tools.
• Managing projects and consultant-development teams.
• Leading and coordinating ITSM projects in progress.

Atlassian Developer March 2019 - January 2020

• Developing new CRM plugin for Jira as a back-end developer.
• Participating in the analysis and configuration of plugins based on customer requirements.
• Working with Java 8, Postgres SQL, Groovy scripts, Spring, Rest, and active objects.
• Participating in projects for various organizations.

Main Developer and Administrator of BPMN May 2018 - March 2019

• Implementing new functionality and maintaining BPMS for claim adjustment.
• Modeling new workflows and implementing REST services for mobile apps and 3rd party systems.
• Maintenance of DB servers, creation of jobs, stored procedures, and production data.
• Troubleshooting production issues and estimating work duration for tasks.
• Agile planning and tracking in Jira.

PLM Consultant, TVC-JAVA Developer June 2016 - May 2018

• Developing and customizing PLM software solutions in Java.
• Working with XML, Java EE, modifying JSP and JPO files.
• Analyzing DB models, implementing new SQL queries, and creating triggers.
• Writing scripts in MQL language and working in an agile environment.
• Installation of servers and deployment of systems to production.