Customer Service Consultant

Uchazeč pracuje v oblasti služeb zákazníkům přibližně od roku 2006. Za 13 let praxe získala mnoho zkušeností. Nejčastěji pracuje na zahraničních projektech, takže její angličtina je plynulá. Její současný projekt je zaměřen na Velkou Británii a Irsko. Zajišťuje veškeré objednávky, dopravu, komunikaci s account manažery, organizuje schůzky. Práce ve společnosti Red Bull je pro ni pestrá, přišla do styku s fakturací, účetnictvím a prováděla inventury. Je spolehlivá a komunikativní.

06/2017 - now: Order Fulfillment Specialist - Responsible for managing orders, shipments, pricing, and communication with customers in the UK and Ireland.

06/2009 - 05/2017: Customer Service Representative - Handled all customer service tasks including order placement, invoicing, customer care, new customer acquisition, and cooperation with other departments.

07/2006 - 05/2009: Customer Service Representative - Managed orders for building panels and accessories, communicated with customers in English, handled invoicing and claims.

06/2005 - 04/2006: Sales Assistant - Assisted with sales of cars.

04/2004 - 05/2005: Receptionist - Worked at a hotel.

01/2009 - 05/2009: Teacher - Taught English at a language school.

11/2003 - 01/2004: Marketing Assistant - Completed an internship at a brewery.

06/2002 - 08/2002: Au-pair - Worked as an au-pair in Great Britain.

2012 - 2016: University - Studied social and media studies.

2001 - 2002: The Language School - Completed language courses in Trutnov.

1997 - 2001: The Business Academy - Attended the Business Academy.

Language Knowledge: English, German.

Computer Knowledge: Microsoft Windows, SAP.

Other: State examination in typing, driving license, communication courses.

Hobbies: Music and singing, reading, watching historical movies, running, fashion.