Analyst

Kandidát je seniorní freelancer, který má bohaté zkušenosti v oblasti kompletní business analýzy, řízení projektů a testování QA. Má zkušenosti se zodpovědností za sběr požadavků na vybudování CRM infrastruktury (Salesforce) v bankovním prostředí pro segment SME/SBB, s tvorbou dokumentace pro obchodní a vývojové oddělení nebo s hloubkovou analýzou na obou stranách, na obchodní i technické úrovni

Senior Business Analyst (03/2022 - present):

• Conducted full business analysis, project management, and QA testing for various projects including the Anchor Protocol blockchain project, presale and business analysis, and CRM initiative for Progresus Holding.
• Utilized skills in SQL, Oracle, UML, JSON, REST API, Jira, Confluence, SOAP, JavaScript, and CSS.
• Demonstrated expertise in business analysis, data modeling, payment projects, technical analysis, and project management.

IT Business Analyst - Salesforce (04/2021 - 3/2022):

• Worked on gathering requirements and building CRM infrastructure (Salesforce) for the SME/SBB segment in a bank environment.
• Created documentation such as UML diagrams, business analysis plans, RTM documents, and JSON mappings for REST APIs.
• Conducted deep analysis on both business and technical levels, including scope, visualizations, impacts, enhancements, and SWOT analysis.
• Coordinated and managed teams of external solution suppliers and an internal team, while also providing L2 support.

IT Business Analyst - Salesforce (12/2019 - 12/2020):

• Collaborated with system developers on system design and issue resolutions for the Siebel administration team.
• Provided monthly reporting for customers and worked on system configuration at the client.
• Worked within an international global information service team on initiatives such as migrations and support.
• Configured Siebel applets and views, and collaborated with clients on a daily basis.

CRM Consultant / Analyst (11/2018 - 11/2019):

• Supported sales in the early stages by conducting presales activities and evaluating implementation.
• Led client training and workshops, while collecting and analyzing client requirements and issues.
• Collaborated with clients and marketing/business departments, and worked on system configuration at the client.

CRM Specialist (2/2017 - 10/2018):

• Collected and analyzed user requirements and issues, and collaborated with system developers on design and issue resolutions.
• Provided regular and ad-hoc reporting, conducted data quality reviews, and collaborated with marketing/business departments.
• Created product specifications and analyzed, designed, and modified CRM processes.
• Tested current solutions and served as a CRM domain designer.

Note: The remaining roles and dates were not provided in the CV.