Analyst & Business Analyst & IT Analyst

Uchazeč působí na pozici analytika již rok a půl. Má 6 let zkušeností s technickou podporou. Na současné pozici pracuje v oblasti dopravy na projektech v Evropě. Jeho pracovní náplní je komunikace, blokování domén, implementace, návrh řešení, testování. Pomáhá při prevenci phishingových útoků, vyšetřuje kybernetické incidenty . Implementoval také systém ERP, který nahradil používané nástroje pro prodej, finance, marketing a logistiku. Staral se o testování nového systému ERP, vytvářel pravidla a postupy, jak jej testovat. Baví ho vyšetřovat, zkoumat a analyzovat problémy. Co se týče technologických nástrojů, má znalosti MS Office, Azure, Sharepoint, HTML, CSS, Salesforce, ERP systémů, Jira, Git, API. Kandidát je zvyklý provádět školení a také školit nové kolegy. Denně využívá komunikaci v angličtině. Práci v agilním prostředí a mezinárodním týmu vítá.

IT Help Desk Analyst: 06/2021 - Present

• Responsibilities: Worked as an IT Analyst on HS2, a demanding transport project in Europe.
• Supported employees by creating accounts and accesses to SCS systems.
• Handled service requests through tickets, emails, and Microsoft Teams.
• Troubleshot company hardware, including meeting room setups and video walls.
• Set up and provided iPads to employees and ensured compliance with company policies.
• Assisted head of cyber security with tasks such as ISO 27001/2, cyber essentials, phishing attack prevention, cyber incident investigation, software implementation, and risk assessments.

IT Specialist: 10/2020 - 04/2021

• Responsibilities: Solely in charge of the IT department.
• Implemented a new ERP system, communicating with the CEO and developer.
• Tested the new ERP system and established rules and procedures for testing.
• Conducted employee onboarding and set up accesses and equipment.
• Provided 1st line support for colleagues.

Owner: 08/2019 - 12/2019

• Responsibilities: Established and owned the company "RESOLVER."
• Focused on custom-built desktops and servicing of laptops, mobile phones, and tablets.
• Built strong relationships with over 100 customers.
• Created the company logo and handled advertising.

Senior Technician: 09/2018 - 12/2019

• Responsibilities: Provided technical solutions for customers with premium support entitlement..
• Investigated technical problems and found appropriate solutions.

System Administrator: 04/2018 - 09/2018

• Responsibilities: Worked as an L1/L2 technician, focusing on big data backups and restorations.
• Executed command line operations for backup tape handling.
• Monitored server functionality 24/7 and escalated complex issues.
• Provided server access to different departments and engineers