Analyst & Business Analyst & Program Manager

Kandidát je zkušený programový manažer a obchodní analytik s více než desetiletou praxí v oblasti obchodu. V současné době se podílí na implementaci a realizaci strategií finančních úspor pro společnost. Je zodpovědný za dohled nad procesem, který zahrnuje analýzu výsledků spokojenosti zákazníků, komunikaci se zúčastněnými stranami a přijímání opatření k řešení případných problémů. Má zkušenosti s vedením a koučováním desetičlenného týmu s cílem zlepšit výkonnost a shromažďovat a analyzovat data pro identifikaci příležitostí ke zlepšení. Podílí se také na vývoji nástrojů pro efektivní sběr a konsolidaci dat a je členem týmu pro řízení dodavatelů, který spravuje slevy pro zákazníky s ostatními dodavateli v rámci nákupu. Pokud jde o technologické nástroje, používá Microsoft Office, Six Sigma, Prince2 a PowerBI. Je zvyklý pracovat agilním způsobem. Jeho angličtina a němčina jsou na komunikativní úrovni, ale potřeboval by "oprášit" němčinu.

Program Management Office / Business Analyst

• May 2015 – Present
• Develop, facilitate, and execute continuous improvement actions to enhance customer satisfaction and identify cost reduction opportunities through process optimization.
• Manage the Quality Connect process, including reviewing CSAT results, communicating with GCPE stakeholders, aligning with NAM/APAC regions and the marketing department, tracking individual results, addressing results below critical thresholds to the Advisory Board.
• Act as Single Point of Contact (SPOC) for GCPE, leading, managing, and supporting best practice activities to deliver quality solutions and improve customer relationships.
• Lead, coach, instruct, and develop improvement teams in defining, documenting, measuring, analyzing, improving, and controlling areas for improvement.
• Gather, analyze, and present GCP Europe performance data from various sources to identify improvement opportunities.
• Contribute to tool development, including creating new templates (Excel-based) for effective data gathering and consolidation, providing a dashboard view.
• Member of the Vendor Management team (part of Presales/Sourcing) managing customer discounts with other vendors in procurement.

Business Analyst

• May 2015 – May 2016
• Supported the Consulting line of Business by optimizing costs, managing cost evolution, budgeting, and headcount management.
• Created a new role in negotiations with stakeholders, establishing a framework for the role's responsibilities.

Business Analyst - Lifecycle Management

• October 2012 – April 2015
• Managed customer relations in a reporting-focused role.
• Produced reports on Capacity, Network Utilization/Availability, Asset Estate, and Invoicing.
• Integrated reports into a unified customer view and interpreted progress during client meetings.
• Tracked multiple functions' performance against contractual SLA requirements.
• Developed reports, conducted data analyses, and identified weak points in internal processes for improvements.
• Tracked Accounts Receivable, reviewed invoices with customers, followed up on aged invoices, initiated escalations, and sought fast resolutions.

Negotiating Contact

• May 2010 – September 2012
• Managed customers during end-to-end solution implementations.
• Supported project managers through information flow and internal/external order initiation and follow-up.
• Updated and maintained internal business systems for project control.
• Managed ordering process, project reporting, and configuration management.

Key Account Manager

• April 2009 – December 2009
• Managed a portfolio of 3 major customers, representing around 20% of the company's production.
• Ensured the delivery of goods in requested quality and managed production.
• Created manufacturing methods and introduced new production methods.
• Conducted customer-oriented communication, negotiations, and managed customer relationships.