Customer Service Consultant

Specialista na zákaznický servis a logistiku, který v této oblasti pracuje od roku 1997. Má dobrou kvalifikaci v péči o nákupní objednávky zákazníků od jejich zadání do systému až po doručení a fakturaci. Po celou dobu své kariéry byla zodpovědná za dovoz, vývoz, celní odbavení a skladové hospodářství. Komunikovala se zahraničními i tuzemskými dodavateli. Dříve pracovala se systémy SAP a Scala. V současné době ar používá ERP systém Navision. Hovoří anglicky, její mateřštinou je čeština.

Customer Support Professional

• November 2021 – Present (1 year 10 months)
• Czech Republic · Hybrid

Customer Service Specialist

• April 2018 – May 2021 (3 years 2 months)
• Prague, Czech Republic
• Duties: Order processing in SAP, handling complaints, communication with regional representatives, invoicing, administrative tasks related to deliveries, customer care for key clients.

Purchasing Specialist

• October 2017 – March 2018 (6 months)
• Prague, Czech Republic
• Duties: Purchasing raw materials for pharmaceutical production, communication with foreign and local suppliers, handling complaints, working with SAP.

Order Handling Specialist, Logistic

• November 2011 – September 2017 (5 years 11 months)
• Prague, Czech Republic
• Duties: Order processing in iScala system, invoicing, inventory management, transportation (truck and sea), communication with central warehouses in Essen and Hamburg, supporting project managers, customer support, complaints handling.

Customer Service Specialist

• 10 years 3 months
• Prague, Czech Republic

Logistic and Purchasing SM

• June 2001 – June 2010 (9 years 1 month)
• Duties: Superuser for SAP modules SD and MM, inventory management, collaboration with European headquarters, central warehouses in Rijswijk and Hamburg, procurement, transportation, customs.

Customer Service Specialist

• April 2000 – May 2001 (1 year 2 months)
• Duties: Order entry, customer communication, inventory management, SAP testing, transition to new system, superuser position.