Customer Service Consultant & Sales Manager

Zástupce zákaznického servisu s téměř dvouletou praxí. V současné době má na starosti program affiliate marketingu. Je zodpovědný za komunikaci s partnery, kde mají program pro influencery, kteří mohou sdílet odkaz a získat za to provizi. Na své předchozí pozici pro společnost Exxon se podílel na vyjednávání, procesu objednávek do pokladny, prodeji, řešení logistických záležitostí. Má přibližně 1,5 roku zkušeností v oblasti SAP. Má také zkušenosti se Salesforce a Zendesk. Hovoří plynně anglicky a domluví se i česky. Rozumí také španělsky, ale již delší dobu ji nepoužívá.

Customer Care Specialist, Prague (September 2022 - Present):

• Eective timely correspondence with partners, ensuring perfect relationship and their success in the future with guidance and advice, based on performance analysis.
• Analyzing current workflow incongruences, devising a plan for future success and making a significant contribution with creation of learning material and making valuable suggestions for change.
• Addressing partner complaints to the correct departments.

Lead Promoter (part-time), Prague (October 2022 - Present):

• Connecting a network of Erasmus students and promoting and organizing company's activities and events for them.
• Coordinating a team of promoters in order to achieve highest event exposure and maximize ticket sales.
• Cold approach during street promotion for parties 2-3/week, 20-30 tickets per evening in 3 hours as a personal average.

Account Manager,Prague (Apr 2021 - May 2022):

• Portfolio management for 23 customers around the world.
• Versatile responsibilities: cross-selling and up-selling of fuels and lubes for ships, organization of logistics, active role in negotiations, billing corrections.
• Strategic portfolio analysis and action planning in order to achieve KPIs and maximize efficiency.
• Use of CRM platforms for data management and communication with customers and colleagues: Zendesk, Salesforce, and SAP.
• 80% B2B sales, 20% B2C.