Customer Service Consultant

Zástupce zákaznického servisu pracuje v oboru přibližně 10 let. Ve své současné funkci je zodpovědná za objednávky ze všech poboček. Přijímá objednávky e-mailem a vkládá je do systému SAP, vystavuje faktury a dodací listy. Dále vyřizuje reklamace zákazníků a aktivně s nimi komunikuje, objednává leteckou a námořní přepravu a připravuje požadované dokumenty. Hovoří plynně anglicky, její mateřštinou je čeština a ruština.

Order Management Specialist, August 2020 – Present:

• Managed all communications between Group Companies and Sales department.
• Acted as the point-of-contact for other departments (Production, Planning, Purchasing) and Headquarters.
• Handled the entire order entry process, including issuing delivery notes, invoices, and export documents.
• Managed post-receipt order activities, such as changes in delivery dates/terms, quantity adjustments, and item modifications.
• Cooperated with the forwarding department and carriers for transportation logistics and customs requirements.

Export Specialist, March 2017 – February 2020:

• Managed communications between customers and the Sales department.
• Oversaw the order entry process, from order placement to document generation.
• Handled post-receipt order activities, including changes in delivery dates/terms and item adjustments.
• Collaborated with the forwarding department and carriers for transportation arrangements and customs documentation.
• Participated in international exhibitions, prepared promotional materials, and translated content from CZ to RU.

Sales Support and Marketing Specialist, January 2015 – February 2017:

• Provided support to the Sales team and managed customer communications.
• Prepared offers using Excel.
• Facilitated the company's participation in international energetic exhibitions across Europe, Uzbekistan, and Iran.

Technical Support and Content-Management Specialist, September 2012 - December 2015:

• Managed customer communications and provided technical assistance.
• Created articles for the company's website across three portals: news, e-shop, and corporate web.