Customer Service Consultant

Kandidát je profesionál v oblasti IT se zkušenostmi s technickou podporou, ochranou sítě a analýzou kvality. V současné době pracuje jako specialista IT podpory, poskytuje technickou podporu interním zákazníkům a spravuje IT systémy. Dříve pracoval jako inženýr podpory a QA pro nadnárodní korporaci, kde řešil úkoly podpory, koordinoval práci s globálními týmy a zajišťoval analýzy QA. Má také zkušenosti jako inženýr podpory ochrany sítě, kde poskytoval technickou podporu pro různé produkty. Kandidát má silné technické dovednosti, včetně programovacích jazyků, sítí a zabezpečení. Rychle se učí, umí strategicky plánovat a má silné schopnosti týmové práce. Hovoří plynně anglicky a dobře ovládá němčinu. Ve volném čase se rád stýká s lidmi, chodí do kina, hraje videohry a věnuje se sportovním aktivitám.

August 2022 - Present: IT Support Specialist at Company X

• Provides technical support to internal customers.
• Troubleshoots and resolves issues affecting work productivity.
• Receives, assigns, and organizes tickets through a ticketing system.
• Manages IT systems, including network components and employee devices.
• Ensures availability and registration of hardware across different offices.
• Monitors hardware through systems like a device management system.
• Provides accesses to systems upon onboarding or request, and revokes accesses upon offboarding.

April 2020 - July 2022: Level 2 and 3 Support Engineer & QA at Company Y

• Takes ownership of support tasks and processes in EMEA.
• Onboards, trains, and mentors new colleagues.
• Dispatches tasks based on availability, workload, and skills.
• Provides technical support to internal customers.
• Troubleshoots and resolves issues affecting work productivity.
• Receives, assigns, and organizes tickets through a ticketing system.
• Coordinates with global teams for various projects.
• Provides QA analysis for company-developed applications.
• Participates in daily meetings with the development team.
• Develops test cases for applications and coordinates with developers for bug resolution.

July 2018 - August 2019: Network Protection Support Engineer at Company Z

• Provides technical support to internal and external customers.
• Assists and mentors new colleagues.
• Investigates, diagnoses, and resolves product technical issues.
• Achieves a thorough understanding of product architecture and functionality.
• Works with case management tools for case monitoring and documentation.
• Dispatches cases to colleagues based on urgency and workload.

May 2017 - December 2017: Analyst-Developer in the Department of Research and Information Technology (Military Duty) at Company A

• Performs system and network administration.
• Provides management technical support.

July 2015 - August 2015: Internship at Company B

• Manages databases and develops websites.

Note: The translation may vary depending on the context and specific terminology used in the field.