IT Technician & L1 Support Specialist & React Developer

Prvním projektem, na kterém pracoval, byla pozice pro 3D grafiku, skripty byly napsány v jazyce C#. V současné době pracuje na částečný úvazek jako podpora a vývojář L1 - podílí se na aktualizaci AI na FE, je také podporou na zavolání.

L1 Support Engineer

(April 2023 - present)

• Providing IT support as a Level 1 (L1) support engineer for the client.
• Primary responsibilities include answering calls, troubleshooting issues, and finding workarounds.
• Responsible for ticket creation and management in ServiceNow, as well as working with the ServiceNow platform.

Guest Experience Leader Head

(August 2020 - present)

• Managing employees and designing strategies to enhance customer satisfaction.
• Responsible for subsequent analysis and reporting related to guest experience.

Customer Care Specialist

(October 2022 - February 2023)

• Worked for a startup focused on company Access.
• Served as the right-hand assistant to the CEO, involved in various aspects of the business.
• Prepared contracts, handled administrative tasks, and communicated with clients to ensure smooth operations