C++ Developer & Consultant & IT Technician & L2 Support Specialist & Linux Administrator

Kandidát je zkušený IT profesionál s odbornými znalostmi v oblasti podpory druhé úrovně, řešení incidentů a instalace softwaru pro B2B klienty. Kandidát je zběhlý v různých technologiích, jako jsou SCCM, InTune, Azure, Linux bash a PowerShell, a spolupracoval s klienty, jako je Volkswagen. Předchozí role zahrnovaly přípravu migrace dat, dotazy SQL a práci se vzorci v aplikaci Excel pro společnost CSL Behring ve Švýcarsku. Další zkušenosti zahrnují podporu aplikací, konfiguraci služeb a analýzu kódu pro společnost CS SOFT v České republice. Kandidát je vícejazyčný s pokročilou znalostí angličtiny, němčiny a francouzštiny. Akademické vzdělání zahrnuje tituly v oblasti práva, evropského hospodářského práva a aplikované informatiky a automatizace v průmyslu. Další dovednosti zahrnují znalost různých softwarových a administrativních nástrojů, včetně SAP, SDL Trados a aplikací Microsoft. Uchazeč je držitelem několika řidičských průkazů a má zkušenosti s řízením telekomunikačních systémů, řízením smluv a zákaznickým servisem.

IT Technician - Second Level Support

(FEB 2023 - So far)

• Resolving end user incidents in B2B, installing software (Office, CAx programs, licenses, etc.)
• Problem analysis with subsequent resolution or case processing according to prescribed procedure.
• Assistance in creating a knowledge database.
• Technologies SCCM, InTune, Azure, Linux bash, Powershell
• Customer.

IT technician - second level support

(NOV 2021 - FEB 2023)

• Resolving end user incidents in B2B, installation of software (Office, CAx programs, licenses, etc.)
• Problem analysis with subsequent resolution or case processing according to prescribed procedure.
• Assistance in creating a knowledge database.
• Technologies: SCCM, InTune, Azure, Linux bash, Powershell
• Customer.

Consultant (IT)

(MAR 2021 - SEP 2021)

• Preparation of data migration (from SAP to OMX), development of SQL queries in MS Access and MS Excel formulas.
• Consolidation of data sources into one output (Master System List). Preparation of macros in VBA.
• Introduction of a label printing system within the factory (Zebra Designer) with the possibility of diverse printing based on the processing of inputs (print on demand).
• Procurement and license management.
• Tracking changes to Bill of Material in collaboration with other departments.
• Developing work methods based on tested procedures.
• CMMS and preventive maintenance department.
• Six-month project.

Application Support and Service

(JAN 2020 - DEC 2020)

• Setup and administration of CWS, radar software under Linux OS, code analysis.
• Modification of technical documentation for application software.
• QT, VNC, vi, nano, SSH, diff, bash, Python, C++.
• Monitoring of current legislation.

Technik

(FEB 2018 - NOV 2018)

• Administration and setup of OpenScape Business X series telecom PBXs.
• Managing the Linux interface of telecom PBXs as a second level technician.
• VoIP, TCP/IP, vlan, Linux, Outlook, Access.

Contract Administration Specialist

(JULY 2015 - DEC 2017)

• Service desk for insurance company, distributing incidents as per customer contract.
• Support for bank client - processing of addendums.
• Service for logistics client.
• SAP ServiceNow, Word, Excel, Lotus, in-house.

Claims Adjuster

(JAN 2014 - FEB 2014)

• Collecting documents and preparing reports of insurance claims for insurance companies, completing documentation.
• Communication with insurance companies regarding insurance claims.
• Monitoring of legislation.
• Word, Excel, VBA.

Information Technology Specialist

(JULY 2010 - JAN 2013)

• Logging and solving technical problems for German and English speaking customers.
• Advice on company products.
• Incident management, creation of customer accounts.
• Active Directory, VMS, Citrix, BMS Remedy, Lotus, in-house.

European Customer Account Advisor

(APRIL 2009 - JUNE 2010)

• Translations of the company's website into Slovak (terms and conditions, customer help page), handling customer requests as needed via emails, web messages, website chat and phone calls.
• Evaluation of customer behaviour, KYC.
• Outlook, Excel, VBA, in-house Java app.

Intern (translator)

(MAR 2007 - JUL 2007)

• Translations from AJ, NJ to SJ, regulations, directives and other legislative activities Eur.
• Commission's activities published in the Official Journal of the EU, translations of internal materials.
• Word, Excel, VBA, SDL Trados, Eurlex, in-house.

Referent

(JUNE 2006 - AUG 2006)

• Preparation of documents for insolvency proceedings.
• Registration of claims of companies in insolvency proceedings.
• Word, ASPI, in-house

Project Manager

(FEB 2006 - APR 2006)

• Preparation of contractual documentation, creation and maintenance of website, negotiation with state authorities.
• Word, Excel, HTML.