Delivery Manager & IT Manager & Project Manager

Zkušený projektový manažer se zkušenostmi z oblasti IT a služeb. Zkušenosti v oblasti poskytování služeb, podnikové architektury, ITIL, řízení IT služeb a IT strategie. Prokazatelná schopnost vést projektové týmy, realizovat projekty včas a v rámci rozpočtu a budovat vztahy se zúčastněnými stranami a klienty. Zkušenosti s řízením více projektů současně a stanovováním priorit úkolů. Silné analytické schopnosti a schopnost řešit problémy. Držitel certifikátů PRINCE2® a ITIL v3 foundation PRINCE2® Practitioner.

Senior Project Manager: February 2017 - Present (6 years)

Head of Project Management: October 2018 - January 2023 (4 years 4 months)

• Leading and overseeing the project delivery team, with a track record of delivering projects on time, within budget and highest quality
• Building and maintaining relationships with key stakeholders and clients, and effectively communicating project progress and issues.
• Managing resource allocation and utilization and ensuring that resources are used effectively and efficiently.
• Continuously monitoring and reporting on project progress, and identifying and implementing process improvements as needed
• Strong leadership skills and ability to motivate and lead a team to achieve project goals
• Strong communication and collaboration skills and ability to work with cross- functional teams
• Experience in managing multiple projects simultaneously and ability to prioritise tasks and meet deadlines
• Negotiating contracts and agreements in support of the Salesteam
• Building and maintaining long-term relationships with clients and identifying opportunities for growth and expansion
• Strong analytical and problem-solving skills and ability to think strategically

Senior Project Manager: January 2013 - January 2017 (4 years 1 month)

Service Delivery Manager and Project Manager: January 2009 - January 2013 (4 years 1 month)

• Managing several projects during the whole project life cycle, including planning, implementation, budget and scope.
• Building up project teams, using internal and external resources.
• Updating the project team and management on project progress regularly and keeping all relevant documentation up to date.
• As SDM duty and responsible for:
• Management of the IT Service Delivery Team dedicated for customer Definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable
• Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
• Build and maintain client relationships
• Produce management and account performance reports to an agreed schedule or upon request
• Attend client service review meetings covering performance, service improvements, quality and processes

Unix System Administrator: October 2004 - January 2009 (4 years 4 months)

• Preform installation, configuration, administration, and migration, maintenance, tuning and troubleshooting the server infrastructure.
• Deliver technical services to the required service levels.
• Perform installations, upgrades, patch management and changes as required.
• Provide proactive support, through effective capacity planning and change management.
• Handle technical escalations from customers, other teams. Document process and procedures related to systems administration

Team leader - unix trade team: May 2004 - November 2004 (7 months)

• Responsible for trade customer production system environment support
• Managing assigned team, ensuring they have the correct level of training and support
• Escalating open/overdue issues to the appropriate support team and management without delay. In accordance with the defined escalation proces