Help desk analyst & IT Analyst & IT Technician & L1 Support Specialist & L2 Support Specialist & L3 Support Specialist & Linux Administrator

Zkušený specialista OPS s vášní pro nové technologie a programování v jazyce Python. Zkušenosti s ITIL frameworkem, Pythonem, Microsoft SQL Serverem, er a dalšími. Plynulá znalost angličtiny a němčiny. Pracoval jako aplikační specialista a konzultant. Držitel certifikátů ITIL Foundation, Python for Data Science a dalších. Mezi jeho zájmy patří fantasy literatura, historické detektivky a Batman.

Application Specialist (August 2019 - Currently): Providing complex application support for customers in the automotive industry, handling critical incidents, implementing changes, working on projects, and participating in meetings. Collaborating with customers, suppliers, and teams to solve problems and maintain applications.

Application Specialist (August 2017 - August 2019): Continued application support role after company split and merged into a new organization.

Application Consultant (January 2015 - August 2017): Similar responsibilities as Application Specialist, providing support and implementing changes for applications.

Service Desk Employee (August 2013 - December 2014): Efficiently handled and prioritized support tickets, allocated tickets to IT teams, updated ticket statuses, maintained communication with users, and facilitated collaboration among teams for issue resolution.