Product Manager & Product Owner

Zkušený Product Owner s praxí v oblasti CX a UX. Znalost Microsoft Office, SPSS a služeb zákazníkům. Plynulá čeština, pracovní znalost angličtiny, omezená znalost francouzštiny a základní znalost ruštiny. Držitel certifikátů Human-Centered Design a Professional Scrum Product Owner. Rozsáhlé zkušenosti s výzkumem, analýzou dat a mapováním zákaznických cest v agilním prostředí.

Product Owner - Unsecured Loans September 2021 - Present

• CX specialist in the Unsecured financing tribe
• Using research and insights to create and oversee an end-to-end design process of consumer loans
• Communication with both product owners and IT specialists
• Working in an agile environment (Scrum/Kanban)

Customer Journey Expert October 2020 - August 2021

• Responsible for customer journey in internet banking/mobile banking/branch
• Data-driven decisions
• Communication with product owners and IT specialists
• Working in an agile environment (Scrum/Kanban)

CX Researcher August 2018 - September 2020

• Owner of the research agenda for the entire firm
• Conducting research according to the needs of internal clients
• Usage of various methods of qualitative/quantitative research
• Data analysis in SPSS, R

Seminar tutor September 2015 - August 2020

• Teaching seminars for bachelor degree students in Statistics & Research Methodology

Account Manager April 2016 - March 2018

• Management of research projects for clients in the financial sector
• Consulting research design with clients
• Creating questionnaires and scenarios for mystery shopping visits
• Preparation of final reports and client presentations

Customer Service & Sales Operations Management Trainee February 2016 - May 2016

• Data processing support for the sales department
• Creating daily, weekly, and monthly reports using MS Excel
• Additional administrative work