Help Desk Technician & Help desk analyst & IT Coordinator & IT Technician & L1 Support Specialist & L2 Support Specialist & Operations Support Specialist & Technical Support

Zkušený a specializovaný odborník na technickou podporu se silným zázemím v oblasti zákaznické podpory. Umí řešit běžné systémové problémy, konfigurovat bezpečnostní systémy a spravovat základní síťová zařízení. Zběhlý v instalaci a konfiguraci operačních systémů Windows a poskytování vzdálené podpory při instalaci softwaru. Je držitelem řidičského průkazu skupiny B a vozidla pro podporu na pracovišti. V současné době absolvuje stáž pro techniky IT, aby si dále prohloubil dovednosti a znalosti v oboru.

Nov 2021 – Present As a Technical Support Specialist, I efficiently handled technical inquiries from customers, ensuring timely resolution. I proactively identified and resolved issues, collaborating with stakeholders for efficient repairs. I provided remote support for the installation and configuration of the company's application.

Oct 2019 – Oct 2021 In the role of Customer Support Specialist, I provided technical support for software troubleshooting and internet connectivity. I responded to fraud-related tickets and ensured prompt action to protect clients' accounts. I followed up with customers to ensure issue resolution and ran reports to identify persistent malfunctions.

Sep 2017 – Oct 2019 As a Technical Customer Support Representative, I provided essential technical support on-site and remotely. I installed and configured the company's event app on customers' phones through remote assistance. I conducted detailed reports to identify persistent malfunctions and contributed to testing emerging technologies for technological advancements.