Agile Coach & Business Developer & SAP Consultant

Zkušený inženýr podpory adresářových služeb s dobrými dovednostmi při řešení problémů a rychlým řešením. Vysoce organizovaný a pracovitý člověk hledá zodpovědnou pozici, která by přispěla k úspěchu. Plynulá francouzština, velmi dobrá angličtina a nadšení pro technologii Azure. Zkušený v oblasti vzdálené pomoci, odstraňování chyb, uživatelské podpory a technického psaní. Vášnivý fanoušek fotbalu, dobrovolnické práce a šachů.

January 2020 - Current: Senior Support Engineer for Directory Services

• Conduct remote meetings with customers to address issues efficiently.
• Identify root causes of malfunctions using specific diagnostic procedures.
• Collaborate with product managers to provide constructive feedback for improvements.
• Take ownership of service support tickets and work effectively with technical resources.
• Configure systems and equipment to optimize performance.

January 2018 - January 2020: Customer Service on Exceed Firm's Account

• Handle inbound calls, appointments, and sales closures.
• Address customer service issues through documentation and research.
• Manage customer inquiries, payments, and service requests.
• Anticipate and resolve problems to ensure customer satisfaction.

January 2016 - December 2018: Customer Service on Majorel Firm's Account

• Inform customers about promotions and special offers to boost sales.
• Collaborate with different departments to resolve customer-related issues.
• Provide fast and friendly service to address questions and complaints.
• Work with colleagues to deliver a quality customer experience.

January 2013 - December 2016: Teacher of French at Smart Vision Language School

• Administer educational assessments and record findings appropriately.
• Evaluate student work, identify learning gaps, and provide feedback.
• Maintain organized academic records for progress tracking.
• Teach classes to students at different levels of attainment.