DevOps Engineer & IT Technician

Zkušený IT specialista s odbornými znalostmi v oblasti správy sítí, řešení problémů se systémy a kybernetické bezpečnosti. Má zkušenosti se zaváděním bezpečnostních opatření, prováděním auditů systémů a školením zaměstnanců v oblasti osvědčených bezpečnostních postupů. Známý svým analytickým přístupem a týmovou spoluprací. Hledá náročnou roli v oblasti řízení bezpečnosti IT.

Nov 2022 - Present As an IT Specialist, I provide technical support for hardware and software issues, manage user accounts and permissions in a cloud environment, and implement security measures to protect systems and data. I conduct regular system audits and vulnerability scans, train staff on security best practices, and collaborate with external security consultants for periodic assessments. I also respond to network security incidents, manage system backups, and automate infrastructure provisioning using tools like Terraform and Ansible. Additionally, I work with containerization tools like er and orchestrate containers using Kubernetes.

Feb 2020 - Sep 2022 In my role as a Service Desk Specialist, I respond to and resolve user-reported issues, provide technical support for hardware, software, and network problems, and collaborate with other IT teams to escalate and resolve complex issues. I create and update knowledge base articles, assist in developing IT policies and procedures, and conduct training sessions for end-users on new systems and applications. I also assist in the installation, configuration, and maintenance of hardware and software, provide technical support for various devices, and monitor IT inventory.

Customer Care Specialist As a Customer Care Specialist, I handle incoming customer inquiries via phone, email, or chat, provide accurate information about products and services, and investigate and resolve customer complaints or issues effectively. I collaborate with other departments to escalate and resolve complex problems, assist customers with order-related tasks, and ensure accurate and timely processing of orders. I stay informed about product features and updates, update knowledge base materials, and maintain detailed records of customer interactions and transactions.