Project Manager

Zkušený projektový manažer se zaměřením na strategii CRM a vztahy s klienty. Certifikát Cambridge English, Voxy Proficiency a Salesforce CDP. Zkušený v dosahování úspěšných výsledků pro značky prostřednictvím optimalizované zákaznické zkušenosti a komplexní projektové navigace. Silný ve vytváření vztahů s klienty založených na důvěře a využívání poznatků založených na datech pro optimalizaci kampaní. Předchozí zkušenosti zahrnují role v oblasti rozvoje podnikání, bankovnictví a tenisového koučinku. Vzdělání zahrnuje tituly v oblasti obchodu, ekonomie a managementu.

Project Manager March 2024 - Present As a Project Manager, I specialize in delivering successful results for brands by optimizing customer experiences and navigating complex projects to ensure client satisfaction. I manage end-to-end project management initiatives, create strong relationships with clients, and leverage data-driven insights to optimize campaign performance.

Delivery Manager March 2022 - March 2024 In my role as a Delivery Manager, I oversaw the implementation and delivery of CRM solutions tailored to clients' unique needs and objectives. I created trust-based relationships with clients, offered strategic recommendations to enhance CRM strategies, and implemented best practices to enhance delivery workflows.

Junior CRM/Adobe Target Specialist July 2021 - February 2022 I worked with Data Management Platform, set up personalized content for clients, and communicated requirements with markets worldwide. I also worked with Jira, Salesforce Audience Studio, Adobe Target, and Adobe Experience Manager platforms.

Program and Cultural Referent August 2020 - June 2021 As a Program and Cultural Referent, I focused on production, cultural-educational work, and property administration. I created cultural programs, marketed through social networks and websites, and provided support for the operational requirements of the hotel.

Business Development Trainee September 2019 - July 2020 In my role as a Business Development Trainee, I helped with various tasks such as creating final presentations, working with data in Microsoft Excel, and sorting products into the right category based on Nielsen data.