Analyst & Business Analyst & Data Analyst & IT Analyst & Operations Analyst & Operations Support Specialist & Project Manager & Risk Analyst & Scrum Master

Kandidát má rozmanité záliby a koníčky, včetně čtení knih, turistiky a hraní stolních RPG her pro rozvoj různých dovedností. Disponuje kompetencemi, jako je schopnost rychle se učit, pečlivost a zodpovědnost, dobré komunikační schopnosti a zkušenosti s prací s různými softwarovými programy. Jejich pracovní zkušenosti zahrnují pozice, jako je manažer nabídek, specialista SCF ISS, globální poradce pro zkušenosti klientů SMS a manažer reklamací pro region EMEA. Pracoval také jako obchodní analytik, čímž prokázal schopnost analyzovat a testovat požadavky na změny a vytvářet obchodní specifikace.

May 2018 - March 2019

• Validated and released price offerings to distributors
• Processed orders manually in SAP
• Provided support to distributors with entitlements and invoices

Mar 2017 - March 2019

• Created price offers for customers based on sales instructions
• Communicated with internal approvers and sellers to reach agreement on pricing
• Gathered necessary evidence and approvals for pricing offers

Oct 2014 - Feb 2017

• Processed orders for sales and invoiced external customers
• Made corrections in invoicing system
• Handled 3rd party ordering via internal tool

Sep 2012 - Sep 2014

• Prepared consolidated views for internal customers and stakeholders
• Worked with large data files to identify patterns and anomalies
• Provided input on business issues and offered solutions to offset negative trends

April 2019 - April 2020

• Managed and resolved client issues
• Acted as a focal point between external customers and internal process owners
• Ensured customer satisfaction through meaningful actions and positive results

May 2020 - October 2023

• Managed complaints for the EMEA region
• Built an internal network of trusted advisors for future complaint management

November 2023 - August 2024

• Acted as technical support for internal users
• Analyzed and tested change requests
• Created business specifications based on user input and tested newly installed software