Help Desk Technician & IT Technician & L2 Support Specialist

Kandidát je kvalifikovaný technický specialista se znalostmi v jazycích Jira, C++, Matlab, LabView a AutoCad. Je známý svou odolností v náročných situacích, smyslem pro detail a schopností pracovat samostatně. Znalost angličtiny a ruštiny, řidičský průkaz. Zkušenosti zahrnují práci specialisty NDC Helpdesku v předchozí společnosti a specialisty technické podpory v jiné předchozí společnosti. Má vysokoškolské vzdělání v oboru fyzika na Přírodovědecké fakultě univerzity ve Slovenské republice.

DEC 2023 - Currently Helpdesk Specialist Technical specialist providing expert support through Helpdesk service, resolving complex cases and communicating with technical partners. Collaborating with business analysts to understand best practices and resolve issues. Managing back-office functions to ensure correct customer data configuration and partner access. Proactively monitoring error rates and supporting key customers during incident management processes.

JUNE 2021 - MAY 2023 Technical Support Specialist Providing technical support for Global Network Services, troubleshooting and resolving customer issues. Collaborating with team members to ensure efficient problem resolution. Communicating technical details to customers in a clear and concise manner. menting processes and updating as necessary.

JAN 2017 - JAN 2017 Associate Conducted research on radioactive decay at Research Institute in Geneva. Built and tested silicon detectors for spectroscopy of gamma rays and conversion electrons. Designed a Peltier cooling box to test photo multipliers.

Education Studied Physics at University A and University B. Completed secondary education at Secondary Grammar School.