Business Analyst & IT Analyst

Zkušený obchodní analytik se zaměřením na analýzu procesů a IT řešení pro zlepšení efektivity a zákaznické zkušenosti. Zkušený v identifikaci obchodních potřeb a navrhování řešení v různých odvětvích. Znalost BABOK, ITIL, Enterprise Architect Sparx a dalších nástrojů. Silné komunikační schopnosti a dovednosti v oblasti řízení projektů. K dispozici na candidate.velicka1@gmail.com.

2016 - 2019 As an IT Business Analyst, I identified business needs and recommended IT solutions to optimize processes for efficiency and customer experience.

2014 - 2016 Managed a DVD warehouse, including inventory management and coordination of DVD collections. Ensured smooth operations by effectively communicating with clients and suppliers.

2013 - 2014 Provided comprehensive service and advice to affluent clients at a bank. Created financial plans for clients, sought out business opportunities, and collaborated with corporate bankers.

2011 - 2012 Served as an Account Manager, cross-selling products between a bank and a leasing company. Built long-term relationships, acquired new clients, and prepared credit proposals.

1985 - 1989 Collaborated on creating business requirements with a focus on process analysis. Presented analytical documents using modeling tools and managed internal IT projects effectively. Planned and managed project scope, resources, quality, and risks.