Pokojský

Pokojský s praxí v hotelovém úklidu na Filipínách a v USA. Kandidát pracoval jako Room Attendant v Crimson Hotel Alabang, 5hvězdičkovém hotelu na Filipínách, a také absolvoval placenou stáž v housekeeping u Brett Robinson Gulf Corp. v USA. Mezi hlavní povinnosti patřilo úklid a příprava pokojů pro hosty, výměna ložního prádla, doplňování vybavení a toaletních potřeb, dezinfekce koupelen a často dotýkaných povrchů, vysávání, utírání prachu, hlášení problémů s údržbou, nakládání s nalezenými a ztracenými věcmi a vyřizování požadavků hostů. Další zkušenosti se zákaznickým kontaktem zahrnují práci v kontaktním centru v Kuvajtu. Kandidát je držitelem certifikátu NC II in Housekeeping a hovoří anglicky a tagalog.

Receptionist Supervisor (06/2026 - present)

• The candidate supervised daily clinic operations, staff scheduling, and patient flow to ensure efficient service delivery.
• Managed patient appointments, registration, and check-in/check-out processes.
• Trained and monitored receptionists to ensure excellent patient service.
• Resolved patient concerns and handled escalated inquiries professionally.
• Coordinated with doctors and clinical staff to optimize patient flow.
• Prepared daily reports, monitored performance, and managed front desk supplies.
• Ensured compliance with clinic policies, healthcare regulations, and service standards.

Contact Center Executive (06/2022 - 06/2025)

• The candidate worked with CRM system and any kind of software in a retail hypermarket environment.
• Answered tons of phone calls daily and dealt with a variety of customers, receiving complaints and solving them in a professional manner.
• Followed company policy and procedure while working in a pressurized environment.
• Sent monthly and weekly report to the management for all the common issues reported by customers and how they were solved efficiently.
• Followed up with customers and made sure that they received the customer service they were seeking.

Room Attendant / Housekeeping (08/2021 - 01/2022)

• The candidate cleaned and maintained guest rooms according to hotel standards.
• Worked in a 5-star hotel environment.
• Completed housekeeping duties to support guest comfort and room readiness.

Housekeeping (Paid Internship) (05/2018 - 08/2018)

• The candidate cleaned and prepared guest rooms following hotel standards.
• Changed linens, restocked amenities, and sanitized bathrooms.
• Vacuumed, dusted, and maintained overall room cleanliness.
• Reported maintenance issues and handled guest requests professionally.
• Completed assigned rooms efficiently within schedule.