Business Analyst & Project Manager

Experienced project manager who has been working for more than 11 years on various projects in the public and private sector in the Czech Republic. He has experience in managing various IT projects including projects related to e-government, logistics, telecom billing, workplace implementation, network security, software licensing, website development, spare parts component control and implementation of franchise concepts.

He has also worked on process setup for social event management, shared service centers, and debt and financial services companies. In addition, he has consulted on marketing and acquisitions and managed product ownership in various projects.

His firm has experience testing and deploying new system releases, working with developers to provide feedback to the enterprise, resolving technical support incidents and service requests, launching new projects, communicating technical requirements with the enterprise, creating user guides and technical specifications, leading various projects such as workplace-related projects, releasing TMS, and configuring and replacing iPads with apps for OZ.

In terms of business analysis, he is a partner in a firm that focuses on custom software development. He is not a programmer himself, but he does business analysis and comes up with requirements from customers. If the customer does not have defined processes, together they define them and design solutions based on that. He then works with the developers and communicates to them the requirements from the customer on how the system and processes should work. In addition, he performs releases and presales and deals with business analysis. He has managed teams of up to 80 members (managers) on larger projects and smaller teams of 4-5 members. His English is at a good communicative level.

IT and Project Management

2018 to present

• Freelance Project Manager, working on various projects in both the public and private sectors in the Czech Republic.
• IT project management in different domains, including electronic public administration, logistics, telecommunications billing, workplace implementation, network security penetration testing, mobile device exchange, software licensing, web development, and database design.
• Coordination and management of projects for HR portals, event management agencies, shared service centers, debt and financial services, e-commerce solutions, marketing consultation, business unit sales, and real estate development.
• Startup project launches.

IT Application Specialist/Project Manager

2018

• Responsibilities included testing and deploying new system versions, collaborating with developers, handling incidents and service requests, launching new projects, communicating technical requirements with the business, creating user manuals and technical specifications, leading various projects.

Application Specialist/Project Coordinator:

2018

• Testing and deploying new system versions, collaborating with developers, handling incidents and service requests, launching new projects, communicating technical requirements with management, creating user manuals and technical specifications.

Self-employed

2013 - Present

• IT network administration, server management, PC installation and configuration, software installation, external IT consulting, project launches, and startup involvement.

Service Desk Expert

2013 - 2016

• Providing technical support to end users and external partners, handling calls and requests, resolving incidents in a service desk system, providing technical support on a global level.

IT Network Administrator/Part-time Sales Representative

2011 - 2012

• Network administration, server management, PC installation and configuration, PC repairs, software installation, and part-time sales of luxury food products.

IT Network Administrator

2009 - 2010

• Network administration, server management, PC installation and configuration, PC repairs, software installation.

IT Network Administrator

2007 - 2010

• Network administration, server management, PC installation and configuration, PC repairs, software installation, including digital scales.

Electronic Roulette Service Technician

2005

• Servicing electronic roulette machines, traveling for installations, and assembly.

Project Manager

2004 - 2005

• Managing an internet portal, project management, customer relationship management, integration supervision.