Project Manager & Scrum Master

She has 2.5 years of experience as a Scrum Master, has worked as a Project Manager for over a year, and has also served as a Portfolio Manager, Project Coordinator and Customer Service Specialist. Her job responsibilities included, among others, harmonizing projects in local countries with the system at headquarters, creating test cases, coordinating project and maintenance teams, preparing and monitoring projects, implementing agile methodology. He always tries to adapt the Scrum methodology to the environment he works in - implementing it in an optimal way. She has no technical background, she is experienced in coordination, administration, management and communication even in crisis situations. In the past she has led teams of 2 - 5 people, her motto is collaboration and mutual enrichment. She has worked in international teams and is fluent in English. She has a state exam in French, does not use it actively, but understands it.

05/2020 - present: Project Manager / Scrum Master

• Responsible for sprint planning, organizing team meetings, and managing product backlog
• Leading projects implementation into ServiceNow and driving continuous improvements

01/2020 - 04/2020: Project Manager

• Led multiple parallel projects in ServiceNow using Scrum methodology
• Managed project budget, communication with internal and external providers, and supported product owners
• Acted as deputy team lead, leading a team of developers and representing the development team in the program

04/2019 - 12/2019: Project Manager

• Led the migration of business process management solution from IBM to another solution using Scrum methodology
• Communicated with internal and external stakeholders

08/2018 - 06/2019: Senior Project Coordinator

• Guided multiple projects to ensure compliance and coordinated projects managed by waterfall and agile methodology
• Assigned projects to project coordinators and acted as a process ambassador for brand-building
• Automated reporting process and supported legal and controlling departments with GDPR activities

02/2017 - 08/2018: Project Coordinator

• Coordinated multiple IT projects of various sizes and ensured projects' quality using waterfall and agile methodology
• Acted as a communication bridge between stakeholders and guided project managers within various processes
• Supported project managers and maintenance teams for successful handover

08/2015 - 01/2017: Senior Customer Service Specialist / Senior Project Coordinator

• Acted as a project key user for the end-to-end implementation of a project
• Onboarded new project members and conducted continuous improvement activities

12/2014 - 08/2015: Customer Service Specialist / Project Coordinator

• Acted as a project key user for the end-to-end implementation of a project
• Harmonized processes, updated procedural documentation, and trained employees
• Managed stakeholders and ensured process continuity

09/2012 - 12/2014: Customer Service Specialist

• Acted as an end user for the project
• Handled daily tasks such as administration of customers' data, orders, returns, and disputes
• Collaborated with internal and external partners for smooth operations

09/2011 - 06/2012: Assistant in a Law Company

• Conducted legal research and analysis, drafted and amended documents and agreements
• Prepared and filed applications to public authorities and communicated with clients, courts, and public authorities

07/2011 - 08/2011: Assistant in a Law Company

• Assisted with various legal tasks such as research, drafting documents, and communication with clients and authorities.