Product Manager & Project Manager & Scrum Master

The candidate is an experienced Project Manager with 8 years of experience in the field. Previously she worked as a senior team manager and Scrum master. She has many successes to her credit, she was able to transform the project into an agile environment, she was able to increase product delivery tremendously, reduce costs. She has also been involved in successful data migration. Communication in an English speaking team is no problem for her. She is proficient in German and Swedish, but would need to brush up on both. She does not have a preferred field of work, but would like to avoid gambling. As a senior manager, she had a call centre organisation with 150 people working under her. She directly managed 24 people.

2012 - current: Project Manager, Consultant - Responsible for project management, process improvement, business development, and achieving goals of costs, revenues, efficiency, and customer satisfaction. Utilized an agile approach and designed, implemented, measured, and improved processes for IT solutions and cost/revenue improvement. Communicated with different levels of management and stakeholders.

2005 - 2011: Senior Manager - Managed sales and customer service teams, owned projects and processes, and developed outsourcing campaigns. Responsible for strategy and goals.

2003 - 2004: Team Manager - Managed technical support teams and communicated with customers.

1997 - 2003: Head of Department/Product Manager - Developed strategies and managed product portfolios.

Education: Holds professional certificates in Prince2, Scrum Master, 6sigma Champion, and Business Process Management & Improvement. Also received training in various soft skills. Completed university studies in electronics, marketing & management, and pedagogic.

Other Skills: Fluent in English, German, and Swedish. Proficient in MS Office, process mapping Visio, and project management software. Holds a B2 driving license.

Motivation: Seeking a new long-term opportunity in project management, process improvement, or customer experience development. Interested in challenging tasks that allow for personal and professional growth within a larger team.

Project Roles:

• Purchase of Customer Portfolio: Implemented a new customer portfolio as a new income source. Managed project costs, set up servicing, sales, and communication approach, and set up IT systems and data migration. Kept project budget and achieved a portfolio churn under 10%.

• Sales Channel Redesign: Changed the sales channel performance from loss to profit. Increased customer value, decreased costs for leads, and implemented process and IT system changes for increased efficiency. Utilized an agile project approach and achieved CV increase, cost decrease, and fraud decrease.

• Implementation of Project Management into Organization Processes: Improved reaction to market demands, service delivery, and new customer implementation. Made data-driven decisions and improved customer satisfaction, loyalty, and recurrent orders.

• Differentiated Customer Care: Increased competitiveness through guaranteed customer request solving time. Implemented customer value-driven sales and care, and made process and IT system changes for increased sales and decreased costs.

• Call Center Transformation: Transformed the call center to improve customer service and communication. Implemented process and IT system changes for better communication and information usage.