L1 Support Specialist

The candidate has been working as an administrator in a corporate company for 1,5 years. His position is called IAM Admin, and he was responsible for managing employee accounts. If an employee left the company, he was responsible for removing all accesses correctly and in a timely manner. He also created accounts from scratch, and handled password expirations. He processed reports and managed applications. The job is quite monotonous for him, he would like to learn something new, he enjoys new challenges. On the project they evaluate the results every week. His English is at a communicative level. He does not have a preferred area of work, he is happy for any new opportunity where he can learn something new.

IAM Administration Junior Specialist (October 2019 - March 2021): Processed requests for global employees, managed user accounts, generated reports, and communicated in English with employees and helpdesk.

Customer Care Agent (2018 - 2019): Handled support calls for U-verse products, maintained customer satisfaction, and provided assistance with service, coverage, devices, billing, and troubleshooting.

Receptionist (2017 - 2018): Managed incoming calls and emails, greeted visitors, performed general administration duties, and handled reception inquiries.

Barista (2015 - 2016): Welcomed customers, processed orders, operated cash register, and served approximately 1000 customers per day at a busy coffee shop.

Operation Supervisor (2013 - 2015): Managed and assigned tasks to cleaning staff, scheduled cleaning shifts, assisted with staff recruitment and onboarding, ensured cleanliness standards, and ordered cleaning supplies and equipment.