Windows Administrator

The candidate is a skilled IT Support Specialist who worked in this position from 2016 to 2020. She has been working as a Systems Analyst for the last half a year. She was responsible for the payment internal applications, working with the developers as they moved them to a web interface. She worked with windows servers, services, task managers, MS SQL database. She handled routine communication in English with no problems.

Oct 2020-present: System Analyst

• Analyzing data and migrating products to a new database and servers
• Validating and verifying data
• Creating reports using SQL scripting and reporting services
• Testing new requirements based on ticketing tool
• Designing and presenting solutions
• Preparing functional documentation
• Collaborating on the development of information systems
• Cooperating with the implementation team

2016-Sept 2020: IT Engineer

• Supporting back office processing related business applications
• Managing SQL databases and creating reports
• Collaborating with internal departments and external vendors to improve application delivery
• Providing 2nd and basic 3rd level support for IT services
• Troubleshooting and resolving incidents within defined SLAs
• Performing root cause analysis and problem management
• Planning and performing changes and extensions for managed applications
• Participating in end-to-end testing and collaborating with software development teams

Jan 2015-Dec 2016: Payment and Reporting

• Supporting payment processes and monitoring refund payments
• Processing debit payments and chargebacks
• Creating reports in Excel to track SLAs and KPIs
• Identifying and recommending process or service improvements
• Working on projects and system implementations
• Interacting with internal and external stakeholders

2011-2015: Senior/Expert Accounting

• Customizing items on bank statements and postings in SAP
• Processing electronic bank statements in SAP
• Performing accounting activities for European banks
• Ensuring proper execution of payments
• Leading a team and representing the team to internal and external partners
• Preparing documents for audit purposes
• Supporting and communicating with auditors
• Leading various projects and working on process improvements

2006-2010: Administrative

• Supporting accounting courses and providing administrative assistance
• Communicating with clients and supporting team colleagues and managers

2002-2005: Accountant

• Posting invoices and handling treasury activities
• Accounting for miscellaneous expenses and incomes
• Preparing documents for audit purposes

Education:

• English language course (2005-2006)
• "A" level with core subjects in economics and accountancy (1997-2001)