Windows Administrator

The candidate is an experienced IT specialist who has been working in IT for 17 years. Currently he is taking care of user support and just in time operational IT, where he has to deal with problems that appear in production and has to solve them within an hour. Communication in English is not a problem for him. During his work, he was also in charge of a team of technicians who solved technical problems and he was responsible for IT. He also had the opportunity to train younger colleagues.

05/2021 - Present, Local ITOP Support
Providing support, analysis, and resolution of production JIT system and SQL database errors. Second-level IT support for users. Communicating with other expert groups through ticketing. Maintenance, installation, and configuration of physical and virtual PCs and servers. Monitoring and analysis of important processes and programs through a monitoring system. Purchasing IT equipment. Adhering to IT standards according to prescribed norms. User and device management in the domain. Management and maintenance of LAN and WiFi networks.

09/2020 - 05/2021, Quality Controller
Ensuring compliance with required standards in production. Periodic measurement of parameters of manufactured products in a 2-shift operation. Immediate resolution of quality issues and investigation of incoming complaints. Monthly reporting on production quality. Updating inventory in SAP based on daily write-offs.

06/2018 - 06/2020, IT Technician
Supporting PC and Mac users in resolving IT issues. Managing and maintaining OS and software licenses in the company. Preparing annual IT investment plans and procuring new IT devices. Maintenance, updates, repairs, and enhancements of IT devices. User and device management in AD, Exchange Server, domain administration, and GPO. Management of network infrastructure (WAN, LAN, WiFi, cloud).

04/2013 - 12/2017, IT Administrator
Planning, building, and maintaining corporate network and communication with the parent company in Switzerland. Complete control of company IT security as an IT security officer. IT training and overall IT support for company employees. Management and control of company mobile phones and contact with the operator - Orange Slovensko. Management and maintenance of door access system - Port. Management and maintenance of attendance system - Powerkey. Management of used software licenses. Ordering, monitoring, and maintenance of company IT equipment - network devices, computers, laptops, printers, multifunction devices, barcode printers, PDAs and handheld scanners, and special production computers. Maintenance of the camera system and any changes to the system such as expansion. Management of VM server park, installation, and configuration of servers. User and access management via Q1M - SIM based on Azure for Windows and MS O365. Weekly, monthly, quarterly, and annual reporting and KPI.

06/2010 - 04/2013, Helpdesk and Network Engineer
Support and configuration of Windows XP, 7, 2003 Server, 2008 Server, Linux Redhat operating systems for office and production. Configuration, installation, and maintenance of network switches, computers, laser printers, inkjet printers, barcode label printers, document scanners, barcode scanners, and phones in the office and production. IT support for hardware, network, and software issues in production and office. Complete support for office programs. Support for Lotus Notes, design, programming, and administration of databases. User, computer, and group management in AD. Creation of group policies and management of object properties, password troubleshooting. Design and physical creation of computer and telephone networks via cable or WiFi. Design, maintenance, and ordering of IT infrastructure, servers, and their roles. Management of licenses for various products and contact with purchasing. Management of company mobile phones and DECT telephone system, and contact with the operator - T-Mobile. Weekly and monthly reporting.

02/2009 - 10/2009, IT Manager (for SK, CZ, AT, HU, RO)
Complete IT support, development, and implementation of IT projects. Management of IT infrastructure, servers, and networks. Coordination and communication with IT teams in different countries. Implementation of IT policies and procedures. Management of IT budgets and procurement.