Project Manager

The candidate is a project manager with 3 years of experience. She has worked in IT and telecommunications for over 7 years. She has started looking for a job as her maternity leave is coming to an end, but the company she worked for has closed down. Before her maternity leave she worked as a project coordinator, so she was not acting as a lead project manager, but as a right hand project manager. Prior to that she had experience as a Service Delivery Manager where she did similar things to that of a Project Coordinator. She is fluent in English, she also speaks Czech, but she does not feel comfortable in it and prefers to communicate in English. While working as a project manager, she has led large teams that have been moved all over the world. She has experience in IT, telecommunications and marketing, but does not have a preferred sector in which she would like to work in the future. She is quick and likes to learn new things

April 2017 - August 2019: Project Manager

• Led and supported project planning, scheduling, monitoring, and reporting activities for various projects.
• Managed project requirements, scope, and change management issues.
• Tracked project progress on a daily basis and ensured key milestones were met.
• Led virtual project teams and coordinated activities between clients, sales account teams, and internal groups.
• Hosted and attended virtual team meetings with clients and internal groups.
• Provided clients with frequent project progress reports and presented project dashboard reports to internal management.

March 2015 - March 2017: Client Services Representative

• Assessed requests for quotation, information, customer orders, and shipments.
• Managed customer accounts and resolved service or billing complaints.
• Completed contract forms and performed activities such as merchandise exchanges, refunds, and bill adjustments.

March 2014 - February 2015: Customer Service Coordinator

• Acted as the focal point for all aspects of the service.
• Managed incidents and ensured contracted service levels were achieved.
• Guaranteed customer satisfaction and the quality of the delivered service.
• Built strong working relationships with clients.

February 2012 - February 2014: Mainframe Operator and Backup Dispatcher

• Monitored system operations, solved problems, and managed batch processes.
• Covered daily workload as a backup dispatcher and processed notifications and changes.

January 2009 - June 2009: Marketing Executive

• Identified opportunities for sales process improvement.
• Built offers, business strategies, and actively participated in sales.
• Contributed to creating and maintaining pre-sale materials.
• Built and maintained effective customer relationships.

July 2007 - January 2009: Marketing Coordinator

• Monitored and pursued tender opportunities.
• Ensured bids adhered to branding guidelines and were submitted on time.
• Identified and communicated business cases to maximize contract value.
• Researched accounts, identified key players, and generated interest.

August 2005 - September 2006: Marketing Executive

• Researched organizations and individuals to identify new leads and markets.
• Prepared quotes and proposals for pipeline leads.
• Organized events, exhibitions, and promotional activities.
• Executed marketing plans according to project timelines.

August - November 2002: Marketing Assistant

• Assisted with daily administrative tasks and supported marketing executives.
• Conducted market research and analyzed consumer reports.

Education:

• January 2014: IBM Service Management University - Internal service management training.
• November 2003: International Centre of Professional Studies - Diploma in proficiency in English language and literature.
• August 2002: National University of Economic and Management - Advanced technical diploma in marketing.