L1 Support Specialist & L2 Support Specialist & Windows Administrator

The candidate is an experienced IT specialist who has been working in this field for 9 years. He works as an IT support where he interacts with internal customers. Currently his job is remote. English is not a problem for him. He has no experience with team leading yet, as he is the youngest in the team. He has experience in training new colleagues.

02/2023 - Present

IT HelpDesk Support II

Technology & Marketing sector

09/2021 - 01/2023

Premier Support Technical Specialist

Technology sector

• Remotely (via phone, email or remote desktop) diagnosing hardware issues for external customers
• Overseeing whole RMA process
• Creating RMA claim in the system
• Diagnosing and ordering replacement part
• Making sure that a field technician will replace part in timely manner
• Confirming with customer that the issue was resolved

05/2019 - 09/2021

IT Support Associate II

Commercial sector

• SW and HW support for internal customers withing whole Amazon company. (EMEA, APAC, US)
• HW imaging an preparation for new hire.
• Preparation and editing SOP documentation.
• Regular network infrastructure check.
• Managing small project within EMEA region. (IT vending machine project)
• Communication with external vendors.
• Hardware ordering.
• Local site IT asset management.

08/2017 - 02/2019

Asbestos Removalist/Supervisor

Environmental sector

• ACM removal, ACM supervision.

02/2017 - 05/2017

Junior System Specialist

Consultancy sector

• Provide 1st and 2nd line support for local and remote employees.
• Creating of new user accounts (Active Directory etc.)
• Communication with vendors - ordering new HW, RMA, etc.
• Installation and preparation of new HW for employees.

09/2012 - 01/2017

Service Technician/System Technician

Technology sector

• Warranty and out of warranty HW, SW customer support.
• Phone, email and On-site customer support.
• Installation of HW and SW components.
• Claims processing.
• Communication with vendors and parts ordering.
• Phone and email consultation with customers in term of solve their HW/SW problems.
• Preparation of bids for customer.
• 24/7 On-site support for SkyToll Slovakia. (4h SLA)

2011 - 2012

Technician

Education sector

• Software and hardware support for employees.
• Installation of hardware and software components.
• Phone support and On-site support.

LANGUAGES

Slovak - Proficiency (C2)

English - Upper intermediate (B2)

SKILLS

• Business correspondence - basic
• Typing - advanced
• Microsoft Excel - advanced
• Microsoft PowerPoint - advanced
• Microsoft Word - advanced
• Microsoft Windows - advanced
• AutoCAD - basic
• LAN/WAN administration - advance