Analyst

The candidate is an experienced analyst who has been working in this field for about 5.5 years. He had a gap in his job because he was taking courses and finishing his house. He is currently analyzing client needs, working with internal and external customers on quality tests. He has no problem with English, but is not actively using it at the moment. At work, he has had the opportunity to train several colleagues, also had the opportunity to lead a team of people.

11/2019 - Now: IT Business Analyst

• Analyzing customer needs, mapping current application and process, and processing input and output data.
• Defining customer needs, designing solutions and processes, and defining outputs.
• Testing and implementing output, collaborating with internal customers during quality tests.
• Creating documentation for reports, including control reports, row data reports, and PowerBI reports.
• Searching and designing automation for manual processes, testing and documenting automation.
• Analyzing feasibility and designing solutions for the core system, making small changes as the system administrator.
• Working on projects such as HP report automation, attendance application, marketing contact CRM, and forecast application.

8/2017 - 12/2018: Business System Analyst

• Analyzing customer needs, mapping manual processes, and processing input and output data.
• Collaborating on process design based on customer needs.
• Defining data, structure, and scope for new automation processes.
• Participating in the creation of stories and tasks using the Scrum methodology.
• Cooperating with developers on process design and approval.
• Collaborating with customers during quality tests and implementation.

9/2014 - 2/2016: Process - Application Analyst

• Analyzing business and operation requirements, designing process flow software.
• Optimizing business and operation activities and financial product cycle.
• Creating process maps, procedures, and documentation for software development.
• Creating user guides for new applications and features.
• Testing and implementing new or changed applications and processes.
• Providing consultations and training for internal employees.
• Managing call center software, internal CRM, and CRM for distribution channels.
• Communicating with external IT services provider.

12/2009 - 5/2013: Development Manager

• Responsible for company development and expansion, acquiring new partners in the education field.
• Handling crisis management, optimization, budget control, and material resources control.
• Monitoring performance plans and employee work responsibility.
• Designing and implementing rules and streamlining processes.