Project Manager

The candidate has more than 14 years of experience as a PM. She is currently working on 4 different projects where on one project she is implementing a data warehouse for a client built on SAP technology - they are at the stage where they have set the entire target implementation plan, technically prepared the hardware for installation for the vendor. Another project is for 5 years where he is working on an ERP system upgrade. During the work he is using MS Office, JIRU for task management with Sharepoint. He has an awareness of agile methodologies such as Scrum, Prince 2 and Design Thinking. He leads a 12 member process management and reengineering team. He also does training on Sharepoint, One Drive and Intranet design. One of the projects is in English, which he uses daily and also during training abroad (Belgium).

Project Manager - Contract, 2020 - present

• Management of 3 projects: 1) Consolidation of tools for ITIL processes for clients and internal users. 2) Implementation of a new data warehouse system - a pioneering project for Agile project management. 3) SAP Transition - a project to transition to a new ERP system.
• Review of requirements, budget and report setup for Ticketing project.
• Preparation of plan, budget, business case for project to implement new data warehouse system.
• Completion of feasibility study and preparation of RFP for SAP Transition project.

Project Manager - Contract, 2019 - 2020

• Project management in Microsoft 365 adoption for customers.
• Successful completion of 4 projects including EmbedIT for HomeCredit Int., Sazka, Ahold, Raiffeisenbank.
• Consultation and training of customers in Microsoft 365 tools (MS Teams, SharePoint, Planner, To-Do).
• Creation of educational materials and assistance in designing intranet on SharePoint.

IT Senior Project Manager, 2007 - 2019

• Adoption of the international Cyber payment Chain project and Secure virtual desktop project at ČSOB.
• Setting up a new team, defining priorities, methodologies and competencies.
• Negotiating with suppliers and presenting team results at online conferences to KBC management.

IT Process Manager Senior - End User Services, 2015-2018

• My previous manager asked me to process manage projects (e.g. introduction of a higher version of Windows, introduction of a new printing system to ČSOB Pojišt'ovna).
• I acted as an advisor to senior management (preparing strategies, solving operational situations, setting up team collaboration or HR issues, defining Flexible Workspace, etc.).
• Although I am not from IT, I managed to gain natural respect from my colleagues.

Banking Specialist II, 2011-2013

• During my maternity and parental leave, I consulted on procedural management and assisted on various projects (preparation of analyses, proposals, documents, etc.)

Executive Manager - Process Management Ret/SME, 2009-2011

• I took responsibility for 3 departments that merged. After defining processes, job descriptions and motivating colleagues, the team was reduced from 12 to 8 (working great).
• I dealt with HR issues (selection of people, onboarding, motivation, constructive criticism, working with talent, evaluation). I prefer capable and independent people whom I give trust and set only boundaries. I let my people grow.
• I was directly subordinate to foreign TOP managers - active use of AJ.

Process Analyst III - Process Management Ret/SME, 2007-2009

• The main task was to continuously simplify and streamline processes in the branch network, i.e. we were the so-called Gate keeper (I worked closely with branch representatives, project managers and the IT department).
• We translated new and existing processes into a more intuitive front-end program.
• We held workshops and training sessions on process changes + motivation to adopt changes.

Operational Risk Expert, 2006 - 2007

• I processed analyses and managed operational risks in the bank, coordinated the development of the Incident Management database.

Retail/SME Distribution Network Management Officer I., 2002 - 2006

• Our team was the operational support for 200 branches and was responsible for handling and monitoring client complaints. I dealt with non-standard situations such as unauthorized withdrawals, fraud.
• We implemented recommendations from audits and internal control system with emphasis on process efficiency. We educated users on new processes.