Product Owner

The candidate has been working as a Product Owner for 3 years. However, he has been in the IT field for more than 10 years. In his previous position he managed the entire support department. Currently he is taking care of 2 applications as a product owner- for the company and for customers. He is in charge of everything from backlog preparation, setting up features, stories. Every day they have stand ups. He is also responsible for planning. He is also in charge of pre-planning with the management, where he checks with the management if the work is well prepared. Their priorities often change according to client requirements and things have to be changed quickly. The candidate also takes care of the business side of the product as they don't have a business department there. He prepares stories which he later sells to developers who write the technical part. He also does UX/UI design in the company's internal application. He also works with a lawyer to create retainer agreements. In his previous position he communicated in English, so possible communication in English would not be a problem for him after just a short week of interviewing.

Availability: 2 months notice

Nov 2018 - Present: Product Owner, Company

• Defines the vision and manages the product backlog.
• Prioritizes needs and oversees development stages.
• Anticipates client needs and acts as a primary liaison.
• Evaluates product progress at each iteration.
• Designs and optimizes user interface, conducts user research, and tests new ideas.
• Cooperates with management, legal department, and acts as ITSM.
• Performs QA tasks such as reviewing system specifications, executing test cases, and reporting bugs.

Nov 2018 - Dec 2019: Senior Consultant, Company

• Acts as second in charge and effectively manages escalated customer inquiries.
• Ensures the support team delivers a high level of service.
• Manages inquiries, complaints, and feedback to increase customer satisfaction.
• Resolves and reports complaints and feedback in a professional and timely manner.

Aug 2016 - Oct 2018: IT Service Manager, Company

• Provides 24/7/365 stand-by support for clients and resolves critical issues.
• Leads L1, L2, and L3 development resources and works closely with infrastructure admin team.
• Deals with customer change requests, estimates and invoices.
• Develops relationships with external clients and organizations.
• Cooperates with sales and legal departments and manages deployments.

Apr 2016 - Jul 2016: Business Analyst, Company

• Works closely with stakeholders to understand requirements and develops specifications.
• Evaluates business processes and identifies areas of improvement.
• Constructs workflow charts, studies system capabilities, and writes specifications.
• Gathers and evaluates user feedback, recommends and executes improvements.
• Creates technical and business documentation and user documentation.

Jan 2015 - Mar 2016: Service Desk Operator, Company

• Communicates with customers and supports loan approval and collection software.
• Manages incidents and ensures SLA compliance.
• Participates in change management and performs analysis for developers.
• Conducts software testing and participates in innovation team.

Jul 2010 - Dec 2014: Distribution Network Inspector, Company

Education:

• 2007-2009: Information Management, University of Hradec Králové, Faculty of Informatics and Management.
• 2003-2007: Business Academy, Obchodní Akademie a Jazyková škola s právem státní jazykové zkoušky, Hradec Králové.