IT Manager & Product Manager & Project Manager & Scrum Master

Experienced IT project/program manager with over 15 years in Agile Framework and Digital Transformation. Managed global SAP rollout projects and system integrations. Skilled in change management, DevSecOps process, and demand management. Strong communicator and IT professional with a background in IT projects and programs. Passionate about IT and committed to a career in Digital Transformation.

Dec 2021 - Present: Senior IT Project & Program Manager / Change manager / SAP Roll-out & Test Manager / Scrum Master / IT Manager

• Managed IT projects including Account Reconciliations & Transaction matching process for a Financial Shared Service Center
• Led a team of around 40 members for a 12-month project duration
• Implemented Remote Process Automation for finance processes with integration to SAP/QAD
• Conducted organizational change management and training for key users and end users

Sept 2021 - Nov 2021: Global Change Management Lead

• Developed an Agile approach for Change Management process
• Identified Change Impacts and implemented mitigation strategies
• Addressed training needs for change management activities

Dec 2012 - Aug 2021: Senior IT Project / Program Manager / Scrum Master

• Managed projects including CRM/Salesforce and ERP/Netsuite implementations
• Implemented DevSecOps strategy for security in software development
• Collaborated with project teams, stakeholders, and suppliers for successful project completion

Aug 2008 - Nov 2012: SAP Project manager / IT business partner / IT Demand manager

• Coordinated projects and changes for internal customers
• Managed IT projects in SAP platform focusing on CRM & IS-U modules

Jan 2008 - May 2008: IBM Design Specialist

• Configured P Server (Unix) and Storage systems for a technology solutions company
• Provided consulting and designed systems based on customer needs

Sept 2006 - Dec 2007: Support specialist

• Analyzed and solved problems with product implementation
• Collaborated on reports for solutions center based on customer feedback

Education & Qualifications

• Completed modules in Marketing Research, Marketing communication, Marketing strategy, Human resources, Accounting, and Economics at the University
• Final Year project focused on Marketing communication and internet relationship in e-commerce

Key Personal Skills

• Revived interest in IT products within the company
• Invited to conferences as an external journalist for a technology magazine.