Scrum Master

The candidate is a scrum master with 3 years of experience. He is currently working on 3 different projects for international companies such as Jaguar, Heineken. On each project he has a different function, but they overlap at the same time. For example for Heineken he acts as a mediator between different stakeholders. On another project, his role as scrum master overlaps with that of transformation project manager. For example, he also does human resource forecasting. He works on projects that have many members, some as many as 150. He manages everything through agile. He has multiple certifications such as Prince2, LSS - Lean six sigma, Itil v4. Communication in English is not a problem for him.

Availability.

Agile Scrum Master and Ambassador (September 2019 - present)

• Responsible for promoting and implementing agile methodologies within the organization.
• Lead daily and weekly scrum meetings with assigned clients.
• Work with product owners to ensure agile principles and practices are followed.
• Focus on constant customer involvement, empirical process, time boxing, and changing requirements.
• Set up appropriate teams for scrum execution and remove distractions or impediments.
• Emphasize the importance of being agile and having it absorbed within the DNA of the organization.

OTC Manager (May 2018 - present)

• Manage commercial changes, request management, quotation, ordering, billing, and associated activities.
• Develop model, rules, and governance for international accounts.
• Key areas of focus include charging and invoicing, account balance, disputes, and communication.
• Handle finance reviews with clients, billing reporting, and quote to order processes.
• Ensure smooth service transition and implement credit notes and terminations.

Program/Lifecycle Manager for Global Customer Projects (March 2014 - present)

• Improve end-to-end processes from bid phase to order to cash.
• Establish control mechanisms to reduce errors in execution.
• Define scope of work for teams and measure results against KPIs and SLAs.
• Implement continuous improvement plans and communicate results to stakeholders.
• Coordinate ordering and delivery processes, ensuring alignment with contractual agreements.