Sales Manager

The candidate is a Deals Manager who has been in this position for over 3.5 years in commercial practice. Her main job responsibilities include - performing operational activities related to quotation, pricing, configuration, deal registration, order management process, invoicing and contract lifecycle management, communicating with the client, responding promptly to all requests and then modifying the process, creating deal documentation and configuring systems to reflect the order processes. She manages multiple teams during her work, so networking is a strong asset. She has a strong analytical mindset. Communicating in English does not give her any problems and she uses it on a daily basis (C1). She would like to move on from what she is currently doing and deepen her knowledge in other areas.

11/2018 - current: Execute operational activities related to sales orders and deals, including quote, price, configuration, order management, and invoicing. Responsible for sales processing and process improvement. Analyze results, forecast, and resolve claims or inquiries. Provide guidance and mentoring to staff members.

03/2015 - 11/2018: Responsible for supply chain processes, inventory analysis, order fulfillment, and shipping. Produce reports and analyze data for supply and demand activities. Collaborate with planning teams and identify opportunities for improvement.

05/2012 - 02/2015: Account manager for customers in the UK and Ireland. Prepare business plans and manage sales support activities. Coordinate teams for invoicing, delivery, and project management. Involved in internal and external projects.

09/2008 - 05/2012: Support sales projects for Poland, Russia, Kazakhstan, and Azerbaijan. Handle sales support activities and customer escalation. Improve the order fulfillment cycle and provide information to customers. Super user of Salesforce CRM.

2003 - 2008: Customer service specialist.

Education: Master's degree in European Cultural Studies and Bachelor's degree in Philology. High school diploma.

Language skills: Fluent in Slovak and English. Proficient in Russian.

Digital skills: Advanced in Microsoft Office, Qlikview, Salesforce, and SAP.