Business Analyst

The candidate is an experienced IT Analyst who has been in this role for over 13 years in commercial practice. Of those, 10 years were for a single employer that focused on leasing. Her main responsibilities included - designing the functional specification which she then consulted with the architect, collecting data from users and then translating it into SW with the developers, only using databases to bend her own data when working with them, communicating with the business owner and optimising the process. She wants to work only in CZ/SK team because communication in English language is a problem for her.

2004 - 2006 Konzultant aplikačnej bezpečnosti

• Participated in projects for application security and identity and access management.
• Deployed public key infrastructure (PKI) infrastructure.
• Handled strong authentication solutions.
• Developed technological proposals for public tenders and selections.
• Provided support to customers during testing and solution delivery.

2006 - 2008: Správca externých komunikačných aplikácií

• Managed external applications for payment transactions and e-learning.
• Prepared user and methodological documentation according to ITIL standards.
• Collaborated with suppliers during the deployment of changes.
• Provided 2nd level support for users during incidents.
• Conducted training for new employees and users during upgrades.

2008 - 2009: Funkčný analytik bankového systému

• Provided IT support for projects related to business requirements.
• Analyzed communication between front-end and back-end banking applications.
• Conducted acceptance testing of delivered solutions.
• Communicated with suppliers regarding errors during testing.
• Managed the overall administration of applications in the production environment.

2009 - 2014: Business consultant, tester, dokumentarista a školiteľ

• Presented solutions to customers for designated areas.
• Analyzed customer requirements and proposed modifications.
• Coordinated with the development team for implementation.
• Tested modifications and managed documentation.
• Provided training to key users in assigned areas.

2014 - 2019: Business analytik

• Gathered requirements from end-users for IT application changes.
• Analyzed collected requirements and proposed solutions.
• Communicated with IT application providers throughout the change process.
• Tested and managed changes, provided user training and support.
• Negotiated Service Level Agreements (SLAs) for entrusted applications.

1994 - 1996: Operátor výpočtového strediska

• Organized and executed tasks for the computing center's operations.
• Managed end-of-day closure activities and daily tasks.
• Handled the printing of required reports for business units.
• Reported processing errors to IT developers and external suppliers.

2002 - 2003: Informatik

• Provided technical support to bank users through IT helpdesk.
• Monitored LAN and WAN communication.
• Installed and configured workstations and servers.
• Managed and allocated permissions in Active Directory.
• Administered and configured the helpdesk application.

1996 - 2002: Technicko-prevádzkový pracovník

• Registered coupon booklets for the second wave of coupon privatization.
• Provided advice to citizens and processed data into the database.
• Compiled data at the end of the day and delivered it to the central workplace