Business Analyst

Natália has been working as a business analyst for more than a year and a half in commercial practice. Her main work has included - Managing complex data and business analysis to develop business plans, compiling complex statistical and financial models to predict business performance. Prior to that, she was a Client Capability Lead for 6 years where her job description was very similar to what a business analyst does. Communication in English, Slovak and Ukrainian languages is not a problem for her. She actively uses agile methodologies in her work, especially Scrum and Kanban.

1. Business Analyst - Developed business plans and constructed statistical and financial models for forecasting business performance. Defined KPI metrics and worked on reaching forecast values. Managed complex time-sensitive market projects and provided recommendations based on potential risks and returns. Coordinated high complexity and risk changes on behalf of an account team and assisted with ordering offered products. (Company name removed)

2. Client Capability Lead - Managed account teams and ensured regular forecasts were provided to the capacity management team. Assisted with ordering offered products and followed up on problem tickets and root cause analysis. Cooperated with technical engineers, billing team, security, and service management teams. Led an NGDM project implementation and created a knowledge sharing platform for colleagues. (Company name removed)

3. Site Manager Assistant - Provided support to the site manager by arranging logistics for business travel, conferences, and trainings. Handled expense reports, site cash, and other ad hoc tasks. Assisted with scheduling site appointments and meetings, customer visits, and maintained calendars. Organized internal/external events and cooperated with HR and finance departments. (Company name removed)

4. Call Catcher - Checked and controlled emails and assigned cases to agents. Cooperated with different teams. (Company name removed)

5. 2nd Line Agent (Backup and Storage Team) - Provided support as a 2nd line agent for the backup and storage team. Assisted with data backups and restoration, control of switches, and worked with various data protection tools. (Company name removed)

Education: Holds a degree in English and Slovak Language and Literature. Completed high school with leaving exams. Studied at Constantine the Philosopher University in Nitra and Rivne Institute of Slavic Studies of Kyiv Slavic University. Attended Ovadno secondary school in Ukraine.