Delivery Manager
Overview
Short Summary
The candidate is an experienced IT service delivery manager with a master's degree in computer science. He has worked for international global corporations for many years, including Shell, EDS, HP, and Porsche. In his previous role, he managed a multicultural team of 40+ IT delivery staff from over 15 different countries in the Nordic, Central, and Eastern Europe regions. He was responsible for daily contact with senior management and client representatives, delivering multiple concurrent IT projects. He also handled escalation processes on an international level to ensure smooth IT delivery within defined time and budget. The candidate has strong technical skills, people management experience, and customer-facing experience. He is fluent in English and also speaks German. He is open to meeting in person if his experience and skills align with the needs of the company.
Work Experience
IT Service Delivery Manager (2010-2020): Managed a multicultural team of 40+ IT delivery staff from over 15 different countries, ensuring smooth IT delivery in line with SLAs and internal/external rules and procedures. Responsible for daily contact with senior management and client representatives.
Operations Manager (2000-2010): Oversaw all escalation processes on an international level, maintaining smooth IT delivery within defined time and budget. Managed complex projects on both local and regional levels. Strong technical skills and experience in people management and customer-facing roles.
| Employee | 3000 € / Per month |