Delivery Manager

A skilled Senior Delivery Manager who has been working in this position since 2012. In his previous project, he was in charge of reporting and analyzing the performance of providers, improving processes, eliminating errors, connecting customers to the network outside the US and solving hot casses, at the same time he was also a relational managers, where he delivered results, supervised whether everything was fulfilled according to the contract, looked for opportunities for better cooperation and resolved matters directly with the supplier. No problem with the English language, as he has also worked with international corporations in the past. Although he does not speak German, he also has experience with German suppliers, with whom he has always been able to negotiate.

Service Delivery and Change Manager 03/2022– 03/2022

• Worked within the Lab development team
• Responsible for delivering partial components of change releases

Carrier Intervention Manager 04/2017– 05/2021

• Managed escalations and interventions towards providers, ensuring effective communication of outcomes to internal and external customers
• Reported and analyzed provider performance based on KPIs, identified areas for improvement, and collaborated with providers to implement action plans
• Led negotiations and interventions with carriers to resolve issues and improve overall performance
• Initially, also handled escalations and interventions within the service assurance unit, focusing on solving recurring issues and process improvement

Transport Order Manager 07/2015– 03/2017

• Led ordering tasks towards external providers throughout the delivery life cycle
• Collaborated with Field Service Engineering and handled billing disputes related to delivered services
• Actively contributed to process improvements within the business-as-usual (BAU) operations

Transport Order Manager 12/2012– 06/2015

• Held similar responsibilities and competencies as in the senior position mentioned above