Product Manager & Product Owner & Project Manager

The candidate has been working as a Product Owner since 2019. She is in charge of backlog management, finance and deployment planning. Since they have large systems they work mainly with Kanban. However, they also have daily stand-ups, sprints, ceremonies, planning and continues improvement meetings. They also do product and process changes. They rely on documentation where they have a methodical way of describing the strategy of the company. It is also part of quarterly touch downs where they address what was done/didn't get done, what it delivered. Budgeting is also important within her position as she has to guard against overspending. She has only a passive knowledge of English. She would like to start a role in an area other than banking as she has been in it for a long time.

7/2019 - Present: Product Owner/Process Manager Contacte center, Retail Sales

Responsibilities:

• Setting up customer satisfaction measurements for the Contact Center and managing activities to increase it.
• Implementing new functionalities for the Contact Center, including optimization of existing processes and proposing new ones.
• Prioritizing requirements in line with the bank's strategy and communicating with stakeholders.
• Monitoring the market regularly and identifying new opportunities.
• Collecting feedback and suggestions for process improvements and managing their implementation.

9/2018 - 6/2019: Senior Manager, Product & Process Assurance, Retail Sales

Responsibilities:

• Participation in projects impacting Retail.
• Ensuring technical security for the modernization of branches and optimization of the branch network and contact center.
• Managing and recording external partners, such as sales intermediaries and selected service providers.
• Providing methodological support, answering inquiries, processing suggestions, and consulting on processes.
• Handling feedback obtained from the branch network and contact center.

3/2017 - 8/2018: Team Leader of Process and Methodological Support

Responsibilities:

• Development, motivation, and evaluation of specialized professionals responsible for quality.
• Leading process changes and adjusting the processes of the contact center.
• Comprehensive administrative tasks related to team operations.
• Setting and monitoring goal achievement.

9/2015 - 2/2017: Process Specialist

Responsibilities:

• Collaborating with business requestors, processing their requirements, and working with developers to find suitable solutions for implementation.
• Creating and modifying test data and ensuring the accuracy of requested changes in releases.

4/2014 - 8/2015:Test Analyst

Responsibilities:

• Collaborating with business requestors, coordinating testing on various test environments, and consulting with developers.
• Creating and modifying test data and ensuring the accuracy of requested changes in releases.
• Leading and motivating the assigned testing team