Delivery Manager

The candidate is a smart IT Delivery Manager who has 4 years of experience in this field. At the beginning of his career, he started as a Project Manager until he worked his way up to Service Delivery Manager over the years. In his previous position, he was in charge of ensuring operations by the project manager, contact with clients, building new projects, pricing, reporting and operations. He has a very good command of the English language, he communicated in English throughout his career. His German is a bit worse, he can communicate in German, but he does not know how to write in it.

IT Service Delivery Manager (July 2020 - July 2022)

• Managed service delivery, program management, and team leadership for a large IT division, reporting to the CEO.
• Responsible for budgeting, planning, forecasting, resource planning, and reporting.
• Coordinated communication with internal and external stakeholders.
• Oversaw onsite resource allocation and assignment.
• Focused on service excellence and managed multiple projects.
• Led and supported new opportunities, changes, and transitions within global service delivery.
• Acted as the point of escalation and decision maker for entrusted projects.
• Defined strategies, improvements, and cost-related actions within the department.
• Successfully transitioned resources from a customer to Manpower and expanded services.

Project Manager (May 2016 - June 2020)

• Led a team of 7 direct and 60 indirect resources for projects with volumes ranging from €20M to €150M.
• Established operational processes for deployment projects, including hardware and software distribution.
• Communicated and negotiated with stakeholders worldwide, serving as a single point of contact.
• Prepared internal and external documentation for related teams.

Deployment Process Manager (May 2011 - April 2016)

• Managed the deployment of new assets to end users and was responsible for process documentation.
• Led a small team and provided training for daily routines.
• Communicated globally within the company and assigned tasks to other teams.
• Administered internal tools used for daily operations.
• Successfully handled corporate communication for hardware deployment and managed translation services in 11 languages.

SAP Basis Support Engineer (April 2008 - April 2011)

• Provided dedicated support for SAP customers in SAP, Oracle, UNIX, Windows, and backups.

• Supported change management and project transitions within the company.

IT Support - Family Owned Pharmacy (Jan 2005 - June 2010)

• Provided general IT support, administrative support, network support, and Windows support for a family-owned pharmacy.

SAP Basis Support Engineer (Apr 2006 - Apr 2008)

• Worked as a contractor for Hewlett-Packard, supporting SAP, Oracle, UNIX, Windows, and backups for SAP customers.

Project Manager (May 2005 - Mar 2006)

• Managed IT projects with expertise in IT service delivery, IT experience, and project management.
• Proficient in Microsoft SharePoint and skilled in SAP Basis.