Analyst & IT Analyst

The candidate has been working as an Analyst for 4 years. He mainly deals with business analysis, but also performs IT analysis. He is currently finishing a project where he developed a large financial application for 8 000 users across all time zones. The solution was started from scratch as the original one was not suitable. The candidate covered the architecture of the project and the related analysis. He was in charge of meetings with dev. team, adjustments in the solution, set milestones and corrected specifications based on the test. He also works with UML in his position. In the future, he wants to further develop his skills and although he specializes mainly in finance, he is not afraid of other areas. His English is at a very good level and he communicates with it on a daily basis.

Senior IT Business Analyst (September 2018 - Ongoing)

• Responsible for managing the company's document platform and invoice database solution, including maintenance, updates, and testing.
• Analyzing business requirements and continuously improving processes based on customer needs.
• Leading meetings with development teams and overseeing the application lifecycle.
• Gathering feedback from users, addressing internal tickets and incidents, and reporting back to the customer.

Service Desk Agent, CEE Lotus Notes Administrator (2016 - 2018)

• Provided tier 2 support for service desk agents and users in 29 countries.
• Managed multiple financial applications, including user requirements and updates.
• Regularly communicated with management and vendors/developers.
• Provided tier 1 customer support for applications and hardware.

DocAlpha Platform migration (Recent Project)

• Led the migration of the company's OCR platform from vendor's servers to the cloud.
• Collaborated with management and IT teams to understand requirements and options.
• Designed and implemented new architecture, migrated company data and user accounts, and conducted testing and reporting.

DocAlpha 6.0 Update (Recent Project)

• Worked with management teams and external developers to gather and analyze business requirements.
• Communicated regularly with the development team to track progress and test new builds.
• Deployed the final release, organized testing sessions, and provided reporting.

Service Technician (2014 - 2016)

• Provided tier 1 support for clients and serviced laptops, desktop computers, and iOS mobile devices.
• Installed and serviced multimedia panels in shopping malls and structured wiring networks based on project documentation.

Service Technician (2011 - 2014)

• Repaired Apple portable devices and computers, provided tier 1 customer support, and managed communication with distributors.
• Handled goods inventory management.

Retail Associate (2010 - 2011)

• Supported HP and DELL laptops and desktops, addressing issues related to Windows XP, Windows 7, and hardware for consumers.