Business Analyst & Customer Service Consultant & Delivery Manager & HR Manager & Product Manager & Project Manager

Experienced Senior Delivery Manager with 15 years of experience in this field. In her current conditions, she is in charge of fulfilling contractual conditions, providing customers with end-to-end business, administration, care process, customer-oriented, first contact with the customer, meetings, company finances, fulfillment of reports - goals, control of all processes. She communicates in English on a daily basis, German at A2 level.

Service Delivery Manager JUNE 2017 - Currently

• Provides a managed level of service at budgeted cost to all users. Builds and
• manages aggregate service plan (including cost and resources forecast) for

services. Identifies and manages improvements

• Forecasts medium-term volumes for services managed, in terms of service

demand from all sources and capacity units (skill, space, processing, storage,

and bandwidth). Acquires/manages capacity in line with policy to balance

utilization and responsiveness to new demands; allocates workload across

different geographic capacity pools to meet customer needs and utilization

requirements

• Forecasts service demand and resource needs within cost budget; manages

directly assigned workforce (customized service) within budget; provides input

on customer satisfaction needs and issues to competency development

Sponsors, leads, and funds improvement team for the delivery infrastructure

Maintains Competence Profile

SKILLS

• Invoicing
• Human Resources
• Business
• correspondence
• Cash register
• accounting
• Microsoft Word
• Microsoft Excel -
• Microsoft PowerPoint
• SAP
• Microsoft Outlook
• Microsoft Access

LANGUAGES

• German - Intermediate (B1)
• English - Upper intermediate (B2)
• Spanish - Beginner (A1)